Insurance Service Administrator

• Assist clients with their daily insurance needs, including providing advise in a prompt, friendly and accurate manner.
• Service can include responding to inquiries regarding billing clarification, claim submissions and general inquiries
• Assist in billing calls- resolve billing issues, clarify charges on accounts and assist with billing payments.
• Be an active listener who can show empathy and patience for customers while identifying opportunities for additional sales and products
• Multitask efficiently using multiple applications simultaneously to verify customer information, resolve issues and provide proper resolution
• Work with the agent to establish and meet marketing and social media goals.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and everyday

• Property & Casualty license (OTL or RIBO preferred / must be able to obtain)
• Bilingual – Hindi, Urdu or Punjabi (oral) and English (oral and written)
• Stellar attendance (IN OFFICE POSITION) and ability to work in association and cooperation with others as part of a team
• Exceptional customer service and interpersonal phone etiquette skills
• Strong skills in communication (verbal and written), and comfortable in a technology dependent environment including proficiency with Microsoft office.
• Strong understanding of social media/ technology.
• Self-motivated and results-oriented performer

• Salary + Bonus pay
• Steady work week – Mon to Fri (9:30 am to 5:30pm) – No shift work
• Paid time off (Vacation and personal/sick days)
• Health and Dental benefits

Kevin D'Souza Insurance Agency