Patient Care Navigator
- Terre-Neuve-et-Labrador
- 70.600-117.600 $ par an
- Permanent
- Temps-plein
- Assists in setting up new patients on specialty drug therapies by providing product information, obtaining prior authorization requirements, scheduling follow-up appointments for lab work or other services required for continued therapy, and addressing any adherence issues
- Monitors all aspects of specialty pharmacy services for assigned patients including, but not limited to, refill requests, appointment scheduling, laboratory results, and billing
- Communicates with providers regarding patient care needs, adverse events, medication side effects, and/or medication interactions
- Maintains accurate documentation of all patient interactions in the electronic medical record system
- Provides assistance to healthcare professionals related to medication use and disease state management
- Educates patients on proper use of medications, potential side effects, drug interactions, and lifestyle modifications necessary to maximize therapeutic outcomes
- Bilingual English/French
- Registered Nurse (RN) or Pharmacist (RPh) in good standing
- Superior customer service skills with demonstrated ability to collaborate, and build strong relationships with patients, Physicians, and all members of the team.
- Self-directed and self-motivated with the ability to work independently while being part of a team.
- Acquires strong decision making and problem-solving skills with demonstrated ability to multi-task.
- Strong business acumen and ability to adapt to a corporate work environment.
- Excellent clinical assessment and clinical decision-making skills
- Experience in reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation
- Knowledge of private and public reimbursement structure, systems and process.
- Strong analytical skills including interpretation of regulation and legislation.
- Previous experience using Patient Support Program Software/Technology is an asset.
- Able to travel when required, some overnight travel may be required.
- Ability to work in a dynamic, rapidly changing work environment.
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Proficiency in computer applications such as Microsoft Office Suite and web-based software systems