Application Production Support Analyst

• Provide technical and functional support for 2 Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 am to 8 pm) rotating between team members one week out of three.
• Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.

• Provide technical and functional support to business users, mainly in North America, but also worldwide.
• Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
• Diagnoze and resolve data processing problems
• Support technical and business analysts in defining application production problems.
• Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support.
• Participate in disaster recovery trials (evening and weekend work).
• Support changes in production environments (evening and weekend work).
• Work with the development team and suppliers to provide temporary solutions and upgrade application platform software.
• Analyze and improve existing procedures and tasks.
• Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications.
• Analyze and suggest improvements to our current production monitoring and warning process.
• Maintain existing production-related procedures, processes and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

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