Accounts Receivable Coordinator - Eurofins Experchem Laboratories, Inc

• Process cash receipts promptly.
• Post daily receipts (cheques, EFT, credit card payments).
• Follow up on overdue customer balances and resolve payment discrepancies.
• Make collection calls for outstanding A/R issues (invoices, short payments, etc.).
• Ensure no quality or production interruptions due to communication lapses.

• Create customer invoices and ensure completeness of invoicing by month-end for all services provided.
• Create and process credit notes where required.
• Mail/email customer invoices and reports.
• Send customer statements for overdue accounts.
• Maintain system customer records and ensure updated contact information.
• File and maintain customer records.

• Build strong, positive relationships with customers to ensure smooth payments and dispute resolution.
• Resolve customer payment discrepancies and invoicing disputes by coordinating with internal operations teams.
• Weekly follow-up with internal teams to determine work completed but not invoiced.
• Reach monthly collection and DSO targets through consistent communication and follow-up with customers via telephone and email.
• Provide customer service regarding collection issues or requests for additional documentation.
• Inform the immediate supervisor when issues arise, and keep them updated on collection progress.

• Prepare and provide ad-hoc reports concerning AR and collection status as requested by the Controller.
• Prepare reports, including sales reports, cash reports, A/R summary, etc.
• Assist in Period and Year-End closing and audits (account analysis, reconciliation).
• Respond to audit requests in a timely manner.
• Assist with special projects as needed.

• Maintain updated customer cards and records in the system.
• Ensure all invoicing and collections are completed accurately and in a timely manner.
• Support Controller in compiling and analyzing warranty and quality chargeback spreadsheets.
• Provide assistance during annual external audits and other reviews.

• Bachelor's degree in Accounting, Finance, or related field
• Experience with Microsoft Dynamics GP is an asset
• Strong customer services skills
• 2-3 years of experience in accounts receivable or similar role
• Proficiency in accounting software and advanced Excel skills
• Strong mathematical and analytical abilities
• Excellent communication skills, both written and verbal
• Demonstrated time management and multitasking abilities
• Knowledge of accounting principles and practices
• Detail-oriented with a high level of accuracy
• Experience in laboratory or scientific industry preferred
• Familiarity with laboratory billing processes is a plus
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment, multitask, and meet deadlines
• Strong problem-solving skills and proactive approach to challenges

• This position will be working in an office environment where most of the time will be sitting at a desk working on a computer. Light-intermediate lifting requirements of no more than 30 lbs. Hazardous materials are handled using established safety procedures and appropriate PPE.
• Shift work and overtime may be required, as well as working periodic weekends and/or evenings.

Eurofins