Job Description :Yoush Consulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.Technical Support Engineer (Perm "Toronto-REMOTE")This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service. You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.Responsibilitieso Respond to incoming support requests from customers in a timely mannero Investigate and resolve technical support issues prior to escalationo Develop user documentation, knowledge base, and other self-help contento Provide pre-and post-sales technical support to sales and marketing staffo Be proactive and help customers plan for their needs and future demando Install, configure and maintain company products and IT systemso Contribute to product testing and development activities on some occasionsQualificationso Must have excellent English communication skills; both verbal and writteno Must have experience in technical support, server administration, or other IT fieldso Ability to troubleshoot web application using Chrome DevTools or similar toolso Demonstrable skills with scripting languages such as Python, Perl, or Basho Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNSo Experience with configuring Linux and Windows server environmentso Experience with server virtualization, configuration, and maintenanceo Experience with database administrationNice-to-haveo Experience using or developing software for medical imagingo Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)o Thorough understanding of the latest security principles, techniques, and protocolso Good problem-solving skills and ability to work under pressureo Ability to participate in multiple projects concurrentlyo Excellent communication skills (verbal, written, and presentation)o Ability to understand new technologies quickly is essentialo Good interpersonal skills and customer-focused mindsetRequirementsQualificationso Must have excellent English communication skills; both verbal and writteno Must have experience in technical support, server administration, or other IT fieldso Ability to troubleshoot web application using Chrome DevTools or similar toolso Demonstrable skills with scripting languages such as Python, Perl, or Basho Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNSo Experience with configuring Linux and Windows server environmentso Experience with server virtualization, configuration, and maintenanceo Experience with database administrationNice-to-haveo Experience using or developing software for medical imagingo Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)o Thorough understanding of the latest security principles, techniques, and protocolso Good problem-solving skills and ability to work under pressureo Ability to participate in multiple projects concurrentlyo Excellent communication skills (verbal, written, and presentation)o Ability to understand new technologies quickly is essentialo Good interpersonal skills and customer-focused mindset
