Customer Service Coordinator, Membership

Town of Saugeen Shores

  • Port Elgin, ON
  • 65.876-74.859 $ par an
  • Permanent
  • Temps-plein
  • Il y a 10 heures
Requisition Number: 2025-57Posted: September 5, 2025Position Type: Permanent, full-timeLocation: Port Elgin, ONHours: 35 hrs/week, Monday to FridaySalary: $65,876 to $74,859 per year (depending on experience and qualifications)Number of Vacancies: 1Saugeen Shores: Both city and town, wrapped in a village.
Choosing to work and live in Saugeen Shores gives you an unparalleled choice of easy-going lifestyles, economic opportunities and nature at every turn. You can truly create your own village in this growing, diverse community of neighbourhoods and amenities. You can replace long commutes with easy lakeshore rides. You can choose to be as active or relaxed as you want to be. You can make all these great choices without sacrificing family life, schools, and even access to the wide world. Nestled on the shores of Lake Huron with forests and farms all around, Saugeen Shores is the promise of both cities and towns, wrapped in a village.The Team:
We take our team-first culture so seriously; we wrote a Team Saugeen Charter to celebrate and protect it. Our shared role is to keep Saugeen Shores safe, well-serviced, growing and vibrant in ways that respect the public and reflect our members. We develop careers from the inside first. We engage each other personally and professionally. We welcome change. we embrace new ideas. We do more than live with work processes; we seek to continuously improve them. And we have each other's backs - because that is what great teams do.What we offer you:
  • 10 paid personal days in addition to a generous number of vacation days per year.
  • Comprehensive extended health and dental benefits, including an Employee and Family Assistance Plan.
  • Enrollment in the OMERS pension plan.
  • A passion for investing in our workforce through continuous learning and development.
About the Role:We are searching for team-oriented and motivated individual to join our Recreation team within the Community Services Department. Reporting to the Wellness and Program Supervisor, the Customer Service Coordinator, Membership is responsible for front line customer service and division support. This position plays an integral role in enhancing the Town’s frontline customer service functions and is a member of a dedicated Customer Service Team. The Customer Service Coordinator is the first line of contact with individuals seeking information and / or requiring services in person, via telephone, voice/email and internet. This role includes managing customer service while supporting the Aquatic and Wellness Centre (AWC) administration, including but not limited to, membership services, front counter coverage and assisting with coordination of part-time staff.Key Responsibilities:As a member of the Town’s Customer Service Team, provide courteous and professional front-line customer service to the public, following standard operating procedures and efficiently referring inquiries to the appropriate departmental contacts for more specialized support.Respond to customer inquiries (phone, email, front counter), register participants for programs or memberships, create facility bookings, and resolve problems.Act as the main point of contact and administration for all subsidy (financial assistance) inquires for internal recreation subsidy programs.Respond to customer concerns and complaints directing to appropriate coordinator / supervisor as applicable.Gather, analyze, and utilize patron feedback to enhance service quality. Maintain and update content on the Town’s internal (Intranet) and external (Public) websites and ensure a consistent brand image through Town communications.Assist with the coordination, scheduling, and on-boarding of part-time customer service staff as needed.Maintain files and update policies, procedures and health and safety documentation as requested.Input AWC Memberships into recreation software and maintain recreation database.Manage wait lists, payment plans, program transfers, refunds, cancelations, patrons’ requests and needs. * Maintain records including daily logs, participation numbers. Compile statistics and reports relating to AWC membership, participation and customer service.
  • Assist in developing marketing plans and implementing the marketing plans for AWC membership in collaboration with Supervisors, Coordinators, and Corporate Communications Team.
  • Arrange meetings, meeting spaces, catering, and order office and meeting supplies or equipment
  • Maintain an inventory of equipment and supplies as required.
  • Perform equipment tests and complete daily logs, as required
  • Act as a health and safety knowledge expert within the customer service team.
  • Perform light housekeeping duties, as required (i.e. organizing supply cupboards, clean-up, spills, etc.).
Competencies and skills you bring to the role:Adaptability: You can adapt efficiently and effectively in response to new processes and changing circumstances.Communication: You have proven ability to communicate successfully and confidently both verbally and in writing. * Conflict Management: You identify steps to resolve conflicts sensibly, fairly and efficiently. You exhibit strong conflict resolution, negotiation and mediation skills.
  • Customer Service: You have strong customer service skills to deal courteously and effectively with tenants, contractors, public and staff.
  • Interpersonal Skills: You exhibit strong interpersonal skills that allow one to work diplomatically with residents, internal staff, organizations, and committees.
  • Organization: You can manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
  • Problem Solving and Decision Making: You are passionate about solving problems, uncovering root causes, and proactively finding solutions to achieve Town goals.
  • Teamwork: You work effectively and collaboratively with others to achieve common goals.
Education and Training:Post secondary diploma in Recreation and Leisure Studies, Business Administration, or another relevant field. * Current Standard First Aid Certification is required
  • HIGH FIVE ® Certifications (Principles of Healthy Childhood Development) is preferred.
  • A satisfactory Vulnerable Sector Check is required.
Experience and Knowledge:A minimum of one year of related work experience.Demonstrated experience in customer service or membership services. * Demonstrated experience in recreation management or customer service management.
  • General understanding of the recreation industry and trends.
  • Demonstrated ability to maintain customer confidentiality and privacy.
  • Thorough working knowledge of Microsoft Office Suite products and computer programs.
  • Requires good knowledge of applicable legislation, standard practices and guidelines, including the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and the Accessibility for Ontarians with Disabilities Act (AODA) requirements and guidelines for creating compliant communications, etc
  • Experience in a municipal environment is an asset.
  • Experience working in a multi-use recreation facility is an asset.
  • Experience with creating program marketing and promotion materials, social media content, etc. is an asset.
  • Application Process:
If you’re interested in joining our team, click the “Apply Now” at the top and/or bottom of the job posting to start the application process by the posting closing date. We thank all candidates for their interest; however, only those selected for an interview will be contacted.The Town of Saugeen Shores is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). The Town of Saugeen Shores will make every effort to accommodate applicants with disabilities in its recruitment and selection process. Information received relating to accommodation needs of applicants will be addressed confidentially in accordance with the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990 and will be used for the purpose of this employment opportunity only.If you require an accommodation to submit your resume for an employment opportunity, or for more information on accommodation during the recruitment process, please contact the Human Resources Coordinator at or by phone at 519-832-2008 x.132.

Town of Saugeen Shores