Logistics Account Coordinator

• Serve as the main point of contact for assigned client accounts, building strong relationships and ensuring consistent service delivery.
• Monitor active shipments and proactively communicate status updates, delays, or exceptions to clients in a timely manner.
• Coordinate with dispatch, operations, and carrier teams to resolve service issues and ensure on-time delivery performance.
• Process and track customer orders, load tenders, and related documentation accurately within the TMS.
• Handle client inquiries via phone and email, responding promptly and professionally.
• Investigate and resolve freight claims, billing discrepancies, and service complaints in coordination with internal departments.
• Maintain accurate records of client interactions, account activity, and issue resolution.
• Identify opportunities to improve service processes and communicate client feedback to operations leadership.
• Assist with onboarding new accounts by coordinating setup requirements and ensuring smooth transition into standard operations.
• Prepare regular reports and account summaries for client review as required.

• 2+ years of experience in customer service, account management, or logistics/transportation operations.
• Strong understanding of freight, trucking, or supply chain operations is an asset.
• Excellent verbal and written communication skills with a professional, client-focused approach.
• Proficiency in MS Office (Excel, Outlook, Word); experience with a TMS or freight management platform is preferred.
• Ability to multitask and manage competing priorities in a high-volume, deadline-driven environment.
• Strong problem-solving skills with a calm and solution-oriented approach to client issues.
• Detail-oriented with strong organizational habits and accurate data entry skills.
• Bilingual (English/Spanish or English/French) is an asset but not required.

• Competitive Salary
• Healthcare Benefit Package
• Employee Assistance Program

Charger Logistics