Technical Support Engineer

WilsonHCG

  • Canada
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Description and RequirementsWork Location: HybridPosition Type: Contract, 6 MonthsLocation: Montreal, ONCompensation Range: 37$/hr to 41$/hrOur client, a multinational technology company specializing in information technology services and consulting, is looking to hire a Technical Support EngineerResponsibilities:
  • Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with user needs.
  • Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
  • Answering user technical support requests by telephone, e-mail, and web portals.
  • Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
  • Resolving user questions or problems in the areas of installation, configuration, and product functionality.
  • Serving as primary support liaison between Bentley Systems and users for urgent issues.
  • Keeping users informed of how and when problems are resolved. ? Build strong relationships with users to become a trusted advisor?
  • Document processes and procedures in the form of knowledge-based articles and Technical Papers.
  • Report Defects found during Support to L3 team / to Product Vendor.
  • Help in Coordination with Vendor.
Qualifications:
  • Experience in technical support and exposure to global user interaction.
  • A ""user first"" approach and strong critical thinking with a desire to solve problems with excellent troubleshooting skills.
  • Experience with CAD, modeling, or rendering software is required.
  • Engineering background, experience with Plant Design, Building Information Management, or Road Design and Modeling preferred.
  • Ability to resolve technical issues via telephone, online forums, and e-mail.
  • Excellent written and oral communication as well as strong user-facing skills.
  • A good level of technical knowledge in the Windows operating systems and Microsoft Office.
  • Ability to understand the users environment to offer the most effective workflow.
  • Self-motivated and proactive, possessing a strong desire to learn.
Important Assets:Exposure to commercially available tools regarding Help Desk SupportPrior experience with CAD Software products; MicroStation, AutoCAD, Civil 3D, Revit, ProjectWiseBIM modelling or 3D Design / Fusion software ? API Programming skillsSQL Scripting or other experience using the Structured Query LanguageCAD Administrator role, being able to manage multiple systems and solutionsAll interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate's skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee's pay history will not be a contributing factor where prohibited by local law.This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.

WilsonHCG