Learning & Insights Specialist

• Facilitate internal and externally sourced learning programs aligned with approved curriculum, organizational priorities, and cultural values.
• Provide facilitation coverage for critical programs and support development of internal facilitation capacity through train-the-trainer initiatives.
• Reinforce learning outcomes through participant feedback, follow-up resources, and integrating insights into curriculum improvement.
• Design, develop, and maintain learning programs across the full lifecycle: needs assessment, design, implementation, evaluation, and continuous improvement.
• Build structured learning pathways and standardized facilitator resources aligned with organizational competencies and values.
• Identify learning needs using feedback, data, and organizational priorities, recommending or developing appropriate learning solutions.
• Ensure accuracy of learning-related data and use metrics to assess program effectiveness and identify trends.
• Translate learning data into actionable insights through dashboards and reporting that support workforce planning and leadership decision-making.
• Monitor program outcomes and apply continuous improvement practices to enhance curriculum, delivery, and overall learning experience.
• Provide direction and oversight for external facilitators and vendors to ensure alignment with program objectives and quality standards.
• Oversee logistics and operational planning to ensure consistent, high-quality program delivery.
• Support alignment and coordination across learning initiatives to ensure smooth execution and consistency.

• Diploma or Bachelor's degree in Human Resources, Adult Education, Organizational Development, or related field.
• Training in instructional design, facilitation, or adult learning is an asset.
• 3-6 years of progressively responsible experience in learning & development, adult education, curriculum design, or related fields (HR generalist)
• Demonstrated experience designing and delivering learning programs and using data to evaluate effectiveness.
• Experience working in Indigenous government, public sector, or similar environments is an asset.
• Proficiency with MS Office and learning or HR systems (e.g., LMS).
• Strong facilitation, communication, and interpersonal skills with the ability to engage diverse learners respectfully.
• Sound judgment, planning, and organizational skills with the ability to manage competing priorities.
• Analytical mindset with the ability to translate learning data into practical improvements.
• Knowledge of adult learning principles and continuous improvement practices.

• Strong ability to bring people and ideas together in an inclusive manner.
• High level of emotional intelligence, patience, and integrity.
• Resourceful and organized with excellent time management skills.
• Acts ethically and handles sensitive information with confidentiality.
• Community-oriented with a positive, approachable attitude.

• Must be fluent in English
• Verifiable school records, if applicable, through our third-party provider.
• Must provide three (3) business references. Valid references must be a direct supervisor who is familiar with the applicant's work.
• Must successfully complete Criminal Records Check as per company policy.
• Valid BC Driver's License (Class 4 or 5 preferred; 7N considered).
• Access to a reliable vehicle with appropriate insurance.

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