Medical Office Assistant
Somerset West Community Health Centre Voir toutes les offres
- Ottawa, ON
- 23,19-28,00 $ par heure
- Permanent
- Temps-plein
- Medical secretary diploma or equivalent experience
- Fluency in English, both oral and written
- Ability to communicate in French, oral and written and asset
- Ability to communicate in a third language an asset
- Previous experience working in a medical setting with diverse multicultural socio-economic and mentally disabled clients.
- Proficiency with MS office, Knowledge of Electronic Medical Software, Practice Solutions preferred.
- Knowledge of non-profit organizations
- Ability to work well in a multi-disciplinary setting
- Proficiency in the use of computers and various software applications
- Sensitivity to the needs of low-income families, newcomers, young parents, people with concurrent disorders and mental illness, diverse culture, and different belief systems
- Ability to multitask and meet demanding deadlines
- Be helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment
- Adapt to changing work environment
- Understand the need for and maintain client confidentiality
- Attends team and staff meetings
- Participates in team and Centre special events
- Contributes to the development and implementation of the Centre’s policies and procedures and strategic plan.
- Maintains awareness of Centre/Ministry requirements by networking with the employees of other Community Health Centre’s
- Maintains up-to-date professional skills through formal training
- Complies with all mandated legal/regulatory requirements related to working in the Centre, i.e., Occupational Health and Safety (includes Infection Prevention and Control practices), Standards of Professional Conduct, etc.
- Greets visitors and clients
- Determines clients’ needs and directs them appropriately
- Verifies and updates client information in the Electronic Medical Record (EMR)
- Checks client into the EMR schedule or offers the kiosk or tablet for client self-check-in
- Schedules appointments, in person or virtual (phone or video)
- Registers new clients
- Uploads/scans forms to clients EMR
- Monitors waiting room ensuring tidiness and maintaining order
- Arrange external Cultural Interpretation (CI) Services as required
- Follows Infection Prevention and Control practices related to routine practices and additional precautions
- Answers, screen and transfers incoming calls
- Records telephone message in EMR and sends to appropriate staff member
- Schedules appointments
- Maintains a current telephone message board
- Scan incoming mail
- Uploads documents into EMR
- Prepares charts, when required, for the next day’s appointments ensuring all the necessary forms and labels are included
- Assists with Provider tasks, i.e., faxing prescription, scanning documents, calling clients for pick up
- Processes external referral appointments through the EMR (includes e-referrals)
- Reconciles referrals on a regular basis (i.e., every 3 months)
- Ensures clients are aware of their appointments when needed
- Uploads documents to the EMR
- Requests consult notes, test results and other client’s information from hospitals and specialists’ offices
- Maintains the EMR directory or address book
- Prepares and sends transfer of health care information as requested and records password in the client’s EMR.
- Greets visitors and clients, determines their needs, and directs them accordingly
- Verifies and updates client information in EMR
- Schedules appointments in EMR (Penelope for Counselling walk-in)
- Works closely with the Nurse Practitioner in Walk In to ensure optimal functioning of the walk-in clinic
- Liaises between Social Services and PHC staff on issues of shared interest/concern
- Review the MOA daily action tracker for the division of daily task assignments
- Lead morning team huddles providing staffing updates, room usage, etc.
- Maintains and updates the staff and room utilization board
- Check EMR messages in-box regularly throughout the shift
- Scans documents as required
- Upload documents into EMR
- Assist with reception as required
- Respond to urgent requests from Providers
- Manages use of secure messaging/email communications with clients
- Notify clients of cancellations
- Complete appointment reminder calls for providers across the practice
- Fax documents as required
- Verifies and updates client information in EMR
- Ensures client confidentiality is maintained at all times
- Report client feedback to Manager of PHC
- Updates clients’ enrollment status on a regular basis (i.e., clients not seen in 3 years).