Technical Product Manager, eCommerce/Customer Care

WilsonHCG

  • Canada
  • Permanent
  • Temps-plein
  • Il y a 15 jours
Description and RequirementsWork Location: Hybrid, 2-3 days onsite/weekPosition Type: Contract (12 months)Location: Mississauga, CanadaOur multinational retail client is seeking a Technical Product Manager for their team. The client is looking for an experienced, dynamic and innovative, Product Manager. As leaders in the Technology organization, Product Managers balance their passion as the voice of the customer with their pragmatic responsibility to make sound business and technology decisions. As the face of technology for their respective domain, strong candidates will have a sound understanding of retail business, a solid record for delivering customer centric results, and a natural affinity to cultivating trusting relationships with partners.Responsibilities:
  • Develop/maintain the product roadmap and backlog for your portfolio, working collaboratively with local and international stakeholders to prioritize new capabilities based on clear business cases, and gaining alignment from a stakeholder steering groups and executives.
  • Measure the success of completed initiatives to ensure business value is being realized and capabilities are being used to their fullest.
  • Actively support the systems and capabilities in your portfolio by promoting defect fixes, frequently occurring support problems, and efficiency drains into your backlog to ensure ongoing optimization.
  • Actively communicate with diverse groups of stakeholders through information sharing, listening sessions, training programs, clear documentation, and strategic vision presentations.
  • Act as a system SME, understand how stakeholders use these systems and providing vision and assistance to teams to get the most from the capabilities we enable.
  • Maintain an agile backlog by defining requirements, building stories, and performing user acceptance testing.
  • Work collaboratively with partners; navigate complex decision making, and influence product strategy.
  • Keep up-to-date on the industry and products in the omni-channel landscape; turn this research into actionable recommendations to accomplish business objectives.
Qualifications:
  • Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or equivalent experience is a plus.
  • Minimum of 3 years of proven experience as a Product Manager in eCommerce, or Customer Care industry.
  • Proficiency in agile product management frameworks, and able to build stories & manage an agile backlog
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and presentation skills, with the ability to effectively convey complex ideas to both technical and non-technical stakeholders.
  • A customer-centric mindset with a deep understanding of user experience and user-centered design principles.
  • Proven track record of successfully launching and managing platform products from concept to market.
  • Familiarity with eCommerce or Customer Care platforms, including knowledge of industry standards, best practices, and emerging trends.
  • Experience working with cross-functional teams, including engineering, design, and marketing.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
The indicated pay range for this position is a good-faith estimate based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Additionally, it is emphasized that the pay band mentioned herein is the one established by the client company. Factors that may be used when making an offer may include a candidate's skills, experience and geographic location, the expected quality and quantity of work. Most candidates will start at the bottom half of the pay range, with the upper end reserved for candidates with extensive experience and skills and who live in geographic markets commanding a higher starting pay. An employee's pay history will not be a contributing factor where prohibited by local law.This information is subject to change and serves as a general guideline for compensation discussions. Actual offers may vary based on specific circumstances and company policies.All interested applicants who meet the qualifications listed above are invited to submit a resume by clicking "Apply Now".

WilsonHCG