Technical Support Specialist

• Clear communication skills, excellent documentation, logging platforms, automation such as GitLAB, Ansible and Python
• A degree or equivalent education in a related discipline such as Computer Science, Business Computing, Engineering, or Commerce is required
• Minimum of 2 years experience maintaining and supporting application, infrastructure, and security solutions in a large organization is required
• General knowledge of IT industry technology and best practices and specific knowledge in security and infrastructure technologies such as web servers, application servers, Intel / Linux / AIX servers, workstations, databases, network, Cloud Computing, Automation, Logging methodologies and platforms Splunk, SIEM / Syslog, etc.
• Automation or scripting background with PowerShell, Python, GitLab & Ansible
• Have attention to detail, be effective at planning, excellent analytical and problem-solving skills, self-organized and a demonstrated self-starter with the ability to influence others
• Strong communication, negotiation, and interpersonal skills with demonstrated experience working in a team environment is a must
• Demonstrated desire to implement change and make a contribution to the organization and with a proven history of making appropriate decisions and recommendations

• Demonstrate strong fundamentals and best practices while working hands-on with a variety of technologies
• Follow ITIL best practices re: incident management, problem management, change management
• Complete deliverables and deliver solutions with the highest possible quality in the most efficient & effective manner
• Crystal clear communication skills and provide detailed documentation as required

• Provide support to existing technology stacks such as GitLab, Ansible, NXLog etc.
• Embody world-class service and support
• Deploy solution components and participate in appropriate functional and non-functional testing
• Work with internal and external stakeholder teams to implement / validate solution integration points

• Participate in meetings and training events with a willingness to share knowledge and learn from others
• Demonstrate commitment to respectful workplace and workplace diversity initiatives
• Foster the department's culture with a focus on teamwork and stewardship with business units
• Support continual improvements of squad and department methods, tools and techniques

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