Sr Technical Architect to design and validate a solution for on prem contact center system to cloud migration project for a large federal department

S.i. Systems

  • Ottawa, ON
  • Contrat
  • Temps-plein
  • Il y a 1 mois
Our valued public sector client is looking for a Senior Technical Architect to design and validate a solution for on prem contact center system to cloud migration project for a large federal department.Tasks include:
  • Design and validate the solution between CCaaS cloud platform and Contact Center and Remote Agents. Ensure the traffic optimization and service quality.
  • Build the lab environment for the Proof of concept.
  • Participated in the migration plan, methodology, process development for CCaaS transformation.
  • Provide the discover and update the inventory on the production system and prepare the documentations.
  • Create the security design document (SDD), High level design document (HDD), present the solution to Architecture Review board and obtain the approval.
  • Collaborate across various functional teams on assigned tasks and meet the tight timeline.
Must Haves:
  • Experience facilitating the migration of an on-prem contract center to a cloud based solution
  • Extended experience on the Cloud connectivity models for CCaaS solutions and knowledge of Cloud environment (Azure, AWS, etc.)
  • Experience on On-Prem Contact Center to CCaaS migration project in large enterprise contact center environment (1000+ agents, 100+ call flows) in different regions
  • Valid accredited certification within the architect domain
  • Post-secondary degree/diploma from recognized institution
  • valid Enhanced reliability clearance

S.i. Systems