📍 Location: Montréal, QC🕒 Part-time | 20–30 hours/week (flexible schedule)📈 Seasonal ramp-up to 40 hours/week💸 Performance bonus plan in addition to hourly payAbout UsAt 1-800-GOT-JUNK? Montréal, we help people reclaim their space—quickly, professionally, and with a smile. Whether it’s a single item or an entire estate cleanout, we do more than remove junk—we deliver peace of mind and exceptional service.And it all starts with you.About the RoleWe’re hiring a bilingual Sales & Customer Experience Specialist to be the voice our customers hear before we arrive. Your mission: turn bookings into confirmed jobs, reinforce the value of our service, and make customers feel 100% confident moving forward.You’ll be part relationship-builder, part problem-solver, part closer. You’ll uncover friction points, eliminate doubts, and get customers genuinely excited about their upcoming junk removal. You’ll also coordinate with dispatch to optimize job flow in real time, making this a mission-critical role for our entire team.This isn’t cold calling. It’s sales through service—and you’ll be rewarded for it.What You’ll DoConvince customers who’ve booked with us to move forward by reinforcing the value, simplicity, and peace of mind we deliverUncover and address hesitation early to reduce cancellations and increase conversionsBuild quick trust on the phone and guide customers toward a confident “yes”Call customers before their appointments to confirm job details (items, access, timing, expectations)Spot upsell opportunities, complex jobs, or unclear estimates, and escalate to dispatchMaintain clear, accurate notes in Salesforce and internal tracking toolsCollaborate closely with dispatchers to fill the daily team funnel and optimize job flowOccasionally follow up on open quotes, commercial leads, or past jobsThis Role Is for You If You…Are fully bilingual in French and English (spoken + written)Have a sales mindset—you’re persuasive, empathetic, and great at overcoming hesitationKnow how to build rapport quickly and naturally on the phoneHave experience in sales, customer service, appointment setting, or phone-based supportAre a strong communicator who can stay upbeat, even in fast-paced or repetitive environmentsAre tech-savvy and organized, with experience using CRMs and call logsAre excited by ownership, autonomy, and impact—your work directly drives revenueCompensation & PerksHourly wage + performance bonus plan based on job conversion and call qualityFlexible scheduling (20–30 hrs/week, up to 40 hrs in peak seasons)Opportunity to work remotely after training (or hybrid if preferred)Tight-knit, high-performance team cultureReal opportunities for growth in a respected national brandDirect connection to our sales pipeline—you are the first touchpoint in the revenue engineHow to ApplyClick “Apply” to submit your resume. We review applications daily and move fast. If you’re ready to help customers feel excited, informed, and confident about saying goodbye to their junk, we want to meet you.
