Security Supervisor (Full-time) - GBH

• Excellent internal and external customer service skills are required to be displayed at all times
• Responsible for the direct supervision of Security Officers and provide support to the Security Manager in the overall operation and administration duties
• Address any concerns during the shift and reporting it to Management
• Ensure any violations or suspected violations of the Gaming Code, the Criminal Code of Canada, the Gaming Control Act 1992, the Terms and Conditions of Registration, Ontario Casino Corporation Act and regulations are logged and reported to the Security Manager accordingly
• Ensure all irregular, unusual, suspicious or illegal activities are logged and reported immediately
• Maintain effective rapport with the Ontario Provincial Police and any other local Law Enforcement Agencies
• Ensure Security Personnel are fully briefed prior to each shift as required
• Safeguard confidential information and exercise due care to prevent its improper disclosure or use
• Respond to and ensure all alarms, duress situations and incidents are addressed promptly and according to established procedures
• Investigate and oversee all activities or occurrences that could impact the Casino in a negative manner
• Ensure all security equipment are operational and report any malfunctions immediately
• Provide training, coaching and development opportunities to Security Officers as necessary
• Answer emergency calls and provide immediate care to ill and/or injured patrons and employees
• Ensure compliance with all company rules, regulations, policies, and procedures at all times
• Provide emergency medical care and manage medical complaints, altered mental status, seizures, environmental emergencies, behavioral emergencies and psychological crisis as required
• Manage all aspect of employee issues including attendance, performance concerns, conflict resolutions, corrective actions and coaching as required
• Work closely with EMS unit and provide emergency medical report of patient at the emergency scene as required
• Perform all other duties as required by the Security Shift Manager

• Completion of Post-Secondary Diploma is Police Foundations/LASA preferred or equivalent education/experience
• Minimum two years of experience as a Security Officer at GBH or equivalent
• Previous supervisory experience would be an asset
• Must be able to successfully complete a Provincially Regulated Emergency Response Training administered through St. John's Ambulance or Red Cross
• Extensive experience with all facets of a physical security program
• Previous experience and/or certification in Health and Safety
• Must have a valid G Class Ontario Driver's license
• Knowledge of the Criminal Code of Canada (sections pertaining to the use of force an the powers of arrest)
• Excellent interpersonal skills and tact in dealing with personnel and with the public
• Must possess basic computer skills; including Microsoft Word, Outlook, Access and Excel
• Ability to be fair, consistent and impartial in their approach to supervising the security staff
• Ability to coach and obtain co-operations from others to achieve common goals, with well-developed leadership skills
• Strong communication skills, both oral and written
• Ability to operate effectively under stress during emergency situations
• Ability to respect and maintain confidentiality of information
• Ability to maintain discretion and diplomacy while performing job functions.
• Ability to direct performance of departmental staff and follow-up with corrections where needed
• Ability to prioritize, organize and follow through
• Ability to exercise sound judgment
• Must be able to exhibit professional business behavior at all times, have a high degree of initiative, proven dependability and accountability.

Great Canadian Gaming