SAP Application Management Services (AMS) Director

High Cliff Partners

Ontario
Permanent
Temps-plein

Il y a 7 jours

Our Ontario based client is seeking to hire an experienced SAP Application Management Services (AMS) Director to join their team on a full time permanent basis. The ideal candidate should have 10+ years of SAP AMS or SAP delivery experience, including leadership responsibilities in support operations or managed services, with a strong understanding of SAP support models, ITIL practices, SAP partner operations, PCOE requirements, and day-to-day delivery and strong SAP expertise, commercial acumen, and the ability to build trusted client relationships while steering the financial, operational, and strategic direction of the AMS practice. This is a primarily remote role, with travel required to the client site.Key Responsibilities:

Drive AMS business growth through proactive pipeline development, project-to-AMS conversions, and strategic prospecting.
Act as the commercial owner of the AMS service portfolio (service definition, pricing, and positioning).
Lead daily AMS operations with a high degree of autonomy, overseeing ticket dispatch, backlog management, SLO compliance, and escalation handling.
Ensure seamless project-to-AMS transitions and enforce operational standards across the delivery team.
Build and maintain trusted executive-level client relationships with a focus on retention, renewals, and long-term value creation.
Manage governance activities, including operational reviews, strategic updates, and sensitive client escalations (audits, SAP CIC interactions, etc.).
Directly lead the AMS Functional Team Lead and Customer Care Manager, ensuring clear expectations, talent development, and succession planning.
Foster a culture of accountability, service excellence, collaboration, and continuous improvement.

High Cliff Partners

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