The Bilingual Business Processing Representative supports Account Services by managing and performing a broad range of administrative and operational activities related to account maintenance, documentation processing, and customer support.The role ensures timely, accurate, and compliant handling of requests across multiple functional areas, contributing to operational efficiency, risk mitigation, and a positive customer and stakeholder experience.This position includes a primary focus on impound notices, consumer proposals (insolvency), and municipal ticket processing, while supporting overall Business Processing functions as required.RESPONSIBILITIESManage and process impound notices and garage liens, including:Reviewing incoming documentationValidating lien legitimacyCoordinate with garages, vendors, and internal teamsDetermining appropriate action based on cost-benefit and riskIssuing payments, releases, or abandonment decisions in line with SOPsProcess consumer proposals and bankruptcy-related activities, including:Reviewing incoming requests (email, Bankruptcy Highway)Creating and maintaining cases in internal systems (CASS, Salesforce)Supporting claim setup and follow-upsActing as backup support for bankruptcy files as requiredManage parking tickets and municipal infractions, including:Identifying associated accounts and customersCreating and maintaining accurate case recordsCommunicating with customers and issuing payments or responsesMaintaining documentation for audit and reporting purposesCase & Workflow Management:Manage assigned workload through case queues (e.g., WIPBIN, Salesforce)Ensure all cases are actively progressed, followed up, and resolved within service standardsMaintain accurate documentation and updates within internal systemsMeet productivity and quality expectations aligned with operational prioritiesStakeholder CommunicationLiaise with internal teams (Customer Service, Recovery, Legal, Insurance) to support case resolutionCommunicate with external stakeholders (dealers, municipalities, trustees, vendors, customers)Explain processes, clarify documentation requirements, and manage time-sensitive or escalated requestsRisk & ComplianceEnsure all activities are completed in accordance with internal policies, legal requirements, and established proceduresIdentify and escalate complex, high-risk, or time-sensitive casesMaintain audit-ready documentation and ensure compliance with regulatory requirementsContinuous ImprovementIdentify and recommend process improvements, including SOP enhancements, system updates, and risk mitigation opportunitiesOperational ExpectationsMaintain schedule adherence in line with Workforce Management (WFM) requirementsSupport team coverage and workload distribution as neededFlexibility to work overtime as required to meet business needsOther duties as assigned by supervisorQUALIFICATIONSPost-secondary education in Business Administration, Accounting, or related field, or equivalent work experience2–3 years of administrative, financial services, or operational experienceBilingual (French/English) is mandatoryStrong attention to detail and organizational skillsExcellent verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentProficiency in Microsoft Office (Excel, Word, Outlook)Attention to detail & accuracyTime management & prioritizationProblem solving & analytical thinkingCommunication & stakeholder managementAdaptability & flexibilityAbility to work independently & collaborativelyDevelops and maintains good working relationships with members of the internal team and external stakeholders.Enjoys team-building approach of management and department - shares results.As this position aims to support clients and dealers nationwide, we will need bilingual candidates.HIRING PRACTICESThe salary range for this position is $50,800–$60,325 CAD annually. Individual salaries within this range are determined by a variety of job-related factors, including education, experience, knowledge, and skill set.This is a work-from-home position that requires employees to work-from-home five days per week (with a hoteling workspace when attending the assigned company office on occasion).This posting is for an existing vacancy that Honda Canada Inc. is actively seeking to fill.Honda Canada Inc. does not use artificial intelligence (AI) in its recruitment or candidate selection processes.Honda Canada Inc. is committed to providing accommodations during the recruitment process for applicants with disabilities, upon request. Accommodations will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process, please email Human Resources at or call (905) 888-4331.
