Application Support Specialist - Senior

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  • Toronto, ON
  • Permanent
  • Temps-plein
  • Il y a 14 heures
  • Postuler facilement
Assignment: RQ00189 - Application Support Specialist - SeniorRequisition: RQ00189Job Title: Application Support Specialist - SeniorClient: MetrolinxStart Date: 2026-05-04End Date: 2026-11-04Department: OperationsOffice Location: 277 Front Street West, TorontoBusiness Days: 133.00Location: 2 days remote/3 days onsitePublic Sector Experience: Nice to HaveMust Haves:
  • 8 + years experience Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.
  • Maintain and improve the accuracy and completeness of the ServiceNow CMDB.
  • Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).
DescriptionKey Responsibilities:
  • IT Asset Management (ITAM)
  • Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.
  • Ensure asset lifecycle processes (procurement, deployment, maintenance, disposal) are followed effectively.
  • Maintain asset compliance, optimize license usage, and prevent over-purchasing.
  • Configuration Management (CMDB):
  • Maintain and improve the accuracy and completeness of the ServiceNow CMDB.
  • Ensure Configuration Items (CIs) are properly associated with assets.
  • Implement best practices for CMDB governance and data integrity.
  • Service Mapping & Discovery:
  • Work with IT teams to ensure accurate service mapping of applications, infrastructure, and dependencies.
  • Utilize ServiceNow Discovery tools to automate asset discovery and improve visibility.
  • Governance & Compliance:
  • Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).
  • Support audits and reporting requirements related to IT assets and software licenses.
  • Collaboration & Stakeholder Engagement:
  • Work with cross-functional teams, including IT operations, security, finance, and procurement.
  • Provide training and guidance on asset management best practices.
Required Skills:
  • Experience:
  • 3+ years of experience in IT Asset Management (ITAM) and Configuration Management (CMDB).
  • Hands-on experience with ServiceNow HAM Pro and SAM Pro.
  • Exposure to Service Mapping and Discovery tools in ServiceNow.
  • Technical Proficiency:
  • Strong understanding of ServiceNow ITAM, CMDB, and Service Mapping capabilities.
  • Familiarity with software licensing models, compliance, and cost optimization strategies.
  • Knowledge of ITIL framework and best practices.
Desired Skills:
  • ServiceNow Certified Implementation Specialist (CIS) HAM / SAM.
  • ITIL v4 Foundation certification.
  • Experience with cloud-based asset management.
  • Working knowledge of ServiceNow Discovery and Orchestration

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