Mantles F&B Supervisor

• Winter/Summer Season Lift, Trail and Golf passes (varies by position)
• Access to our Employee and Family Assistance Program
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels

• 1-2 Years supervisory experience
• Serving it Right Certification
• Micros POS system experience
• Excellent food and wine knowledge
• Ability to work as a team as well as independently
• Strong attention to detail
• Ability to motivate and support a team in a fast-paced environment, creating an innovative culture
• Passion for guest service and the proven ability for consistently anticipating guest needs
• Excellent organization and time management skills with the ability to multi-task

• Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner:

• Supervises food orders, and ensures delivery of food & drinks and guest bills are brought in a timely manner
• Ensures all checklists, requisitions and proper opening and closing duties are completed
• Ensures Health & Safety Regulations are adhered to at all times
• Assists in any F&B Department Outlet as business volumes dictate
• Takes sections and waits on tables as needed, based on business volumes
• Takes note of opportunities to improve processes and remove barriers that weaken guest experience

• Champions guest resolution using established SPG Standards of Service
• Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience
• Drives customer loyalty by building individual connections with guests
• Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events
• Solicits feedback from guests and provides ongoing suggested improvements to the F&B Managers

• Assists the F&B Managers in training Bartenders, Servers, and Host/Food Runners on F&B operations
• Supervises the F&B team, finding coaching opportunities throughout each day ensuring continued growth and development for all team members; documenting appropriately
• Provides the F&B Managers timely feedback regarding Bartenders, Servers, and Host/Food Runners and opportunities for growth or performance management needs
• Advises the F&B Managers of team member advancement readiness when aptitude & engagement presents in entry level positions
• Ensures team members have current knowledge of menu offerings and pricing
• Encourages and builds mutual trust, respect and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably
• Assists in emergency situations making prompt decisions in the best interest of the guest and the Hotel

Sun Peaks