HR Manager

• Flexible and hybrid work schedules for head office positions
• Competitive wages and benefits packages
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company

• Meet regularly with Operations Team and corporate departments to provide support, guidance, coaching, education and direction with all HR matters, especially employee engagement, recruitment, performance management and labour relations matters.
• Maintain knowledge of the current and applicable federal and provincial labour laws, privacy, human rights and safety legislation.
• Monitor and advise on labour issues within each union group and assist in the creation or updating of the required internal policies and procedures.
• Promote, encourage and help foster a positive and cooperative labour relations environment amongst Union, management and employee groups.
• Identify training needs and assist in the development and delivery of in-house training programs to support the organization’s training and development needs for all levels of salaried staff.
• Assist with the maintenance and administration of compensation structure, succession planning and other HR programs.
• Manage, coach and mentor a team consisting of recruitment specialists, HR generalists and HR Coordinators
• Assist with complex investigations related to employee complaints, misconduct, and bullying & harassment and advise on appropriate corrective action to mitigate risk of escalation
• Prepare and maintain HR and recruitment metrics and KPIs, while using this data to propose recommendations for continuous improvement.
• Facilitate disciplinary action meetings & terminations.
• Review and analyze employee survey and exit interview results to identify and implement development proposal for areas of opportunity
• Assist in monitoring and management of BEST’s employee confidence line & other HR related company initiatives
• Oversee and manage recruitment to ensure open positions are filled in a timely manner
• Develop and lead employee rewards & recognition programs;
• Other duties as required to support business growth.

• Excellent interpersonal & communication skills (written and verbal);
• Thorough understanding of Employment Standards, Human Rights, Occupational Health & Safety, & Privacy, and Labour laws in BC, AB, & ON;
• Previous Labour Relations experience considered an asset;
• Intermediate knowledge of MS Office;
• Ability to build and maintain rapport with internal and external stakeholders;
• Intrinsic ability to effectively analyze, plan, organize, prioritize, and meet deadlines;
• Multilingual ability considered an asset.

• Bachelors in business administration (major in HR preferred);
• Minimum 3 to 5 years previous related work experience;
• CPHR considered an asset;
• Valid driver’s license with an acceptable driving abstract;
• Acceptable security and criminal record check.

BEST