Veterinary Reception, Client Care, Tri Lake Animal Hospital and Referral Centre

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  • Lake Country, BC
  • 18,00-19,00 $ par heure
  • Permanent
  • Temps-plein
  • Il y a 1 mois
Veterinary Reception, Client CareLocation: Lake Country, BC (north of Kelowna)Compensation: Starting at $18.00-$19.00 per hour, with higher rates being offered to candidates with directly relevant experience.Tri Lake Animal Hospital and Referral Centre is currently welcoming a full-time customer service-focused Client Care Representative to join our team. This great opportunity includes a range of responsibilities that directly contribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated! Additional responsibilities and qualities for this role are:Create a warm and welcoming environment for our patients and pet parentsAbility to answer a multi-line phone system and track and book appointments effectivelyPlacing outbound calls to pet parents for follow-up and future appointment bookingsRespond and manage email correspondence; clients, referring veterinarians & internal office messagesAdmitting and discharging pet patientsInvoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing paymentsScheduling appointmentsExcellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environmentStrong organizational skillsGeneral housekeeping duties; cleanliness of reception area, pet holding areas and common areas, including the removal of animal wasteWillingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatmentsSchedule: Features 10hr shifts, based on current team preferences. Shifts rotate through mornings and evenings, with shared weekend shifts. Opportunities for permanent evenings are always available, should a night owl with a preference for these shifts present themselves. Otherwise, the sharing of evening and weekend shifts helps to maintain a healthy work-life balance for ALL!What VCA Canada OffersA caring culture of Wellness and Appreciation!Competitive wages and benefits!Employer match (5%) group RRSP plan – Planning for your future just got easier with VCA Canada!Wellness days, sick days, and vacation timeAnnual uniform allowanceExceptional career development: there is room to grow here!Referral Bonus RewardsE-tools to assist with meditation, better sleep, exercise, and focusVirtual health care (telemedicine) offering quick access to quality careOpportunities to give back in your community through VCA initiativesGenerous personal pet care discountsAnd more!Email: Wally Shishakly, Assistant General Manager, for further information, or click Apply Now!Click “Apply Now”VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

VCA Animal Hospitals