Senior Data Governance Analyst (ServiceNow & APM)

• 6–8 years of relevant experience

• Experience in Change Management and ServiceNow environments

• Change Management

• ServiceNow

• Data Governance

• Stakeholder Management

• Reporting & Analytics

• Maintain accurate, complete, and compliant application records within APM and TDAR systems

• Ensure high data quality, proper taxonomy alignment, and adherence to enterprise standards

• Perform continuous review, validation, and remediation of application data entries

• Govern change requests including:

• New application entries

• Updates to existing records

• Decommissioning requests

• Ensure all ticket documentation is completed and aligned with CMDB and CSDM structures

• Act as a liaison between:

• Application Owners

• Technology Owners

• ServiceNow platform teams

• ETAM Governance teams

• Provide guidance on:

• APM standards

• Data entry requirements

• Compliance expectations

• Generate dashboards and reports for:

• Data quality monitoring

• Exception tracking

• KPI and KRI reporting

• Support compliance with:

• Technology Asset Management (TAM) standards

• OSFI B-13 regulatory requirements

• Internal governance policies

• Validate and maintain application portfolio data in APM/TDAR

• Ensure alignment with CMDB and CSDM data models

• Monitor and improve data quality metrics

• Track and report data exceptions and inconsistencies

• Collaborate across teams to enforce governance standards

• Support audit and regulatory compliance initiatives

• Contribute to continuous improvement of data governance processes

• Experience with APM and TDAR systems

• Knowledge of CMDB and CSDM frameworks

• Familiarity with Technology Asset Management (TAM)

• Understanding of OSFI B-13 or similar regulatory standards

• Experience working in enterprise or banking environments

• Strong analytical and problem-solving skills

• Excellent communication and stakeholder coordination

• Attention to detail and data accuracy

• Ability to manage multiple priorities

• Strong documentation and reporting skills

• Ability to work independently and collaboratively

Astra North Infoteck Inc.