Network Support Analyst – 1016192
- Regina, SK
- Contrat
- Temps-plein
Role ID: R10166192
Number of Roles: 2
Business Area: Intelligent Networks & Infrastructure
Contract Duration: Oct 20, 2025 to March 31, 2028Location: 100% Onsite in Regina, SK — Monday to Friday, with some after-hours work and rotational on-call requiredSRA is seeking a Network Support Analyst to provide day-to-day administration, management, and support of LAN/WAN infrastructure (Cisco Network HW Config and Admin). The successful candidate will ensure effective operation, monitoring, and maintenance of a large, complex networking environment while following ITIL disciplines and service level agreements.Key Responsibilities:
- Operate, maintain, and support LAN/WAN infrastructure and associated service objects.
- Provide technical support for LAN/WAN connectivity, video conferencing, VOIP, and wireless networks.
- Support Cisco Firewalls, Cisco IOS, Cisco Network Management, Citrix Load Balancers, SolarWinds, CA Tool Suite, and other related infrastructure.
- Provision, implement, and maintain network hardware/software patches, upgrades, and configuration changes.
- Monitor key system metrics related to availability, latency, utilization, and security.
- Ensure network security compliance, including access controls, vulnerability management, intrusion detection, and security monitoring.
- Manage LAN/WAN asset installations, moves, adds, and changes.
- Maintain network documentation, topology maps, and configuration records.
- Participate in network capacity planning, performance reporting, and disaster recovery testing.
- Provide 24/7 rotational on-call support alongside the Network Support team.
- Cisco network hardware configuration and administration experience.
- Experience in DWDM/MPLS configuration and administration.
- Experience supporting and troubleshooting LAN/WAN infrastructure in large, complex environments.
- Cisco-related certifications (CCNA, CCNP, CCSP).
- Demonstrated experience with Cisco IOS, Cisco Catalyst Switches, routers, and firewalls.
- Experience with Azure networking components such as Azure Firewall, Load Balancer, and other networking infrastructure.
- Experience supporting SolarWinds, NetFlow Analyzer, Citrix Load Balancer, Tandberg video conferencing equipment, and CA Tool Suite.
- Knowledge of ITIL processes.
- Experience with cabling plans and managing third-party network service vendors.