IT Analyst – Technical Support
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- Toronto, ON
- Permanent
- Temps-plein
- Degree/Level of Education: IT background- Post secondary education
- Certifications Required: Unix cert would be a nice to have
- Years of Overall Experience: Minimum would be 5 years
- How will performance be measured: Internal metrics
- Preferred/Ideal Candidate Background:
- Mainframe- would be advantage
- Monitoring tools- Dynatrace
- Understanding of using AI tools for support would be helpful
- Development background would be helpful- to be able to understand how application works (JAVA, Oracle, SQL)
- SWIFT environment experience and payments would be an advantage
- Will the contractor have access to any customer data? Yes
- This Role is to support Payments applications.
- Heavy focus on documentation- asses and investigate issues
- Provide leadership for the provision of technical expertise in development and support of activities, processes, procedures and tools for protecting information security with a focus on application security Plan, coordinate and supervise complex informatics assignments; design and apply new methods and procedures.
- Solve business problems by providing detailed technical advice.
- Coordinate, lead and monitor technical systems inquiries.
- Liaise with vendors and service suppliers.
- Support and lead solutions with service providers. Certify satisfactory contract performance for systems development
- UNIX- strong experience
- Windows
- Documentation exp
- Tech Support exp in a relevant role
- Mainframe
- SWIFT payment
- Development background (strong preference)
- Banking (relevant exp)
- IT expertise in systems programming or network management. Team leadership experience
- This Role is to support Payments applications. UNix, Windows, SQL and Mainframe app knowledge is essential
- 1st would be virtual, 2nd round likely in person
- AI is not used to screen, assess, or select candidates.
- This role reflects an existing vacancy at the time of posting.
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