We’re looking for an in-office Parts Sales & Support Representative in the industrial equipment industry.Our client is a trusted provider of rock and foundation drilling equipment, known for technical expertise and strong customer service. They foster a collaborative team environment and are committed to delivering dependable solutions for mission-critical machinery.The Parts Sales & Support Representative will be responsible for managing parts inquiries, supporting customers and internal service teams, and ensuring operational efficiency across inventory and order management.Parts Sales & Support Representative responsibilities:
Respond to customer and internal service team inquiries regarding parts
Proactively build relationships with new and existing clients
Prepare accurate quotes and parts recommendations based on customer needs
Identify parts using technical documentation and team knowledge
Monitor inventory levels and coordinate ordering to meet demand
Maintain accurate CRM and ERP system records
Process billing, invoicing, and parts warranty claims
Occasionally assist with warehouse tasks including packing and shipping
The successful candidate has:
2–3 years of experience in customer service (preferably in industrial or automotive sectors)
A high school diploma
Strong technical aptitude and a basic understanding of mechanical systems
A valid Class 5 BC driver’s license
Legal eligibility to work in Canada
Strong organizational skills and attention to detail
Compensation and benefits:
The discussed salary range is $65,000 – $85,000 depending on experience
Candidates with additional experience and higher compensation expectations may also be considered
Comprehensive benefits package
RRSP matching
Discretionary performance bonus
Candidates must be eligible to work in Canada. Only those selected for further consideration will be contacted.
