Direct Support Professional

• Provide individualized person-directed support to people with diverse needs by implementing appropriate interventions, evidence-informed strategies, and tailored programming. In some cases this may include supporting medically fragile persons, including delegated controlled acts and medication administration
• Use lifts and mobility devices safely and appropriately
• Provide personal care, hygiene assistance, and support with ADLs
• Work collaboratively with health care teams, families, and peers
• Promote belonging through meaningful home and community participation
• Submit expenses via Concur and complete daily documentation
• Respond appropriately to behavioural escalations and crisis situations
• Participate in daily living tasks, including cooking, cleaning, and laundry
• Administer medications as required
• Encourage involvement in meaningful community activities and relationships
• Collaborate with internal teams and external professionals (for example, behaviour therapists)
• Update daily notes using company software such as ShareVision
• Monitor email and other communications to ensure awareness
• Proactive problem solving
• Document daily support and progress per QAM and MCCSS guidelines
• Book and attend medical or other appointments, coordinate vehicle use
• Complete administrative tasks, including expenses (Concur) and notes
• Adhere to compliance under OHSA, AODA, and the Ontario Human Rights Code

• Three (3) weeks of vacation
• Paid personal and float time
• Comprehensive extended health, dental, life, and accident insurance
• RRSP Matching Program
• Employee Assistance Program (EAP)
• Ongoing paid training in Emergency First Aid, Non-Violent Crisis Intervention, trauma-informed care, and more
• A supportive work culture with opportunities to grow!

• Human Services diploma (DSW, SSW, PSW) or equivalent experience is an asset
• Demonstrated ability to support vulnerable individuals with compassion and respect
• Knowledge and understanding of best practices related to supporting individuals with varying behavioural and neurodivergent needs
• Knowledge of trauma-informed care and experience managing crisis situations
• Strong computer, time management, and communication skills
• Ability to navigate multiple, sometimes competing priorities
• Attention to detail, responsiveness, and ability to follow direction
• Ability to think critically and problem solve
• Willingness to contribute positively to workplace culture and team collaboration
• Satisfactory Vulnerable Sector Police Check
• Valid Ontario G Driver's Licence and reliable transportation
• Physical ability to support individuals and use mechanical lifts as required

• Working with persons with developmental disabilities: 1 year (preferred)
• Licence/Certification:
• Non-Violent Crisis Intervention (preferred)
• G Drivers Licence (preferred)
• Emergency First Aid with CPR and AED (preferred)

Tracks Employment Services