Resort Sales Agent - Asher Road
- Kelowna, BC
- 20,50 $ par heure
- Temporaire
- Temps-plein
Reports to: Office & Resort Sales Manager
Employment Type: Full-Time Seasonal (Winter)
Location: Asher Road, Kelowna (Off-Mountain)Do you have a passion for delivering exceptional guest experiences at a world-class ski resort? Are you detail-oriented and thrive in a fast-paced environment? Join our team as a Resort Sales Agent, where you'll play a crucial role in creating unforgettable mountain adventures for visitors to Big White Ski Resort.Key Responsibilities:
- Assist both new and existing customers in planning their dream ski vacation
- Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat
- Provide personalized recommendations on accommodation, lift tickets, lessons, equipment rentals, airfare and airport transportation
- Build and sell comprehensive packages tailored to each guest's needs, including accommodation, lift tickets, lessons, rentals, airfare, and transfers
- Offer after sales support via phone, email and webchat for all Big White Ski Resort core products: lift tickets, ski & board lessons and equipment rentals
- Stay up-to-date with product offerings, promotions, and resort policies to ensure accurate information is provided to customers
- Collaborate closely with other Big White departments, to ensure seamless guest experiences
- Assist with administrative tasks, including running reports, and maintaining accurate records, as requested by management
- Embrace opportunities for continual learning and development, including familiarizing yourself with new products and procedures.
- Handle guest complaints and feedback in a timely and professional manner, referring to a manager when necessary
- Provide outstanding customer service, demonstrating excellent communication skills and high attention to detail
- Previous experience in administration, contact centre operations, or hospitality
- Strong customer service orientation with a passion for exceeding guest expectations
- Ability to multitask and complete a varied number of tasks in a day
- Excellent communication and interpersonal skills
- Microsoft Office proficiency is an asset
- RTP One Resort experience is an asset
- Maestro PMS experience is an asset
- Ability to learn and adapt quickly to new systems and processes
- Effective time management and organizational skills
- Team player with a positive attitude and willingness to collaborate
- Fluency in a second language is an asset
- Ability to sit for extended periods at a computer workstation
- Occasional lifting up to 20 pounds may be required
- $20.50 per hour
- 4 x 10 hour shifts with 3 days off each week
- Free season pass for unlimited skiing and riding at Big White
- Free ski/snowboard group lessons and 50% off private lessons
- Free and discounted lift tickets for friends and family
- Free and discounted lifts tickets at other mountain resorts
- Free access to the staff fitness facilities (weight room and aerobics room)
- Discounts on Food & Beverage
- Discounts on Retail and Rentals
- Friends & Family Discounts on Central Reservations accommodation
- Employee appreciation events, incentives and recognition through the season