Dual Senior Sales Executive

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

• Large group sales experience.

• Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.

• Understands the overall market (e.g., competitors' strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

• Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.

• Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.

• Develops group sales revenue and operation budgets, and provides forecasting reports.

• Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.

• Assists with selling, implementation, and follow-through of group sales promotions.

• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

• Provides accurate, complete, and effective turnover to Event Management.

• Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.

• Conducts site inspections, as required.

• Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.

• Performs other duties, as assigned, to meet business needs.

• Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

• Works collaboratively with off-property sales channels (e.g., Sales Office, Market Sales, Global Sales Team etc.) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

• Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

Marriott