Bilingual Customer Service Agent - Burli
- Burlington, ON
- Permanent
- Temps-plein
Type: Temp to Perm
Shift: 5:00 PM - 1:30 AM (must be flexible to work shifts between Sunday-Saturday)
Criminal Backcheck Required
Training & Schedule
- Training: Monday-Friday, 8:30 AM - 5:00 PM (6-8 weeks, in office)
- Note: No public transit available for late shift hours.
- Weekend rotations for Saturday and Sunday are remote.
- Bilingual in French and English
- Customer Service or Order Desk experience required (Call Centre experience an asset)
- Mechanically inclined or tech-savvy (Tier 1 tech support experience preferred)
- Strong communication skills - verbal and written
- Proficient with Outlook, Excel, and general computer systems
- Excellent active listening and problem-solving skills
- Receive incoming calls and emails from clients regarding product orders and parts requests
- Verify client warranties
- Assist customers experiencing mechanical issues with small power equipment
- Troubleshoot equipment problems and guide customers through solutions
- Order replacement parts and process payments/shipments
- Maintain detailed customer records and correspondence in French and English
- Act as liaison between customers, vendors, and internal departments
- Perform other related duties as required
- Salary increases based on performance
- Monthly scorecard reviews and quarterly performance appraisals
- Comprehensive benefits package (Medical, Dental, Vision, Massage, Physio, Chiropractor)
- Up to 4% RRSP matching after 1 year
- Annual bonus up to $4,000
- 5 Paid Time Off (PTO) days + paid vacation days
- Career growth opportunities