Information Technology_CAN - CAN_Analyst
- Toronto, ON
- Contrat
- Temps-plein
Technical Support Engineer plays an important role in supporting end users by solving their technical issues, thereby enabling successful user outcomes through a proactive, services-based business model that is in alignment with user needs.
Care about users and focus on making sure Bentley products can support business success with great quality service in resolving issues.
Answering user technical support requests by telephone, e-mail, and web portals.
Perform software troubleshooting techniques, responsible for appropriate referral to other support and quality assurance areas such as filing bug and enhancements requests when technical issues are found.
Resolving user questions or problems in the areas of installation, configuration, and product functionality.
Serving as primary support liaison between Bentley Systems and users for urgent issues.
Keeping users informed of how and when problems are resolved. ? Build strong relationships with users to become a trusted advisor?
Document processes and procedures in the form of knowledge-based articles and Technical Papers.
Report Defects found during Support to L3 team / to Product Vendor.
Help in Coordination with Vendor.Regards,
Shraddha Ikhe
Cell: 289.633.4031
Email: Shraddha.Ikhe@artech.com