Heavy Equipment Field Technician (310T or 421 Mechanic)
- Burlington, ON
- Permanent
- Temps-plein
Every day, we strive to meet market needs with excellent solutions, equipment, and services - and we believe we have the best talent to deliver on those expectations.Ready to take the next step in your career?
Your new opportunity might be right here.We are looking for a Heavy Equipment Field Technician (310T or 421 Mechanic) to join our Service team in Burlington.MISSIONAs a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.DUTIES AND RESPONSIBILITIES:
- Emphasis on the development and implementation of a “Customer Service, customer focused”
problems * Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfactionthrough the timely completion of field service work; * Responsible for all aspects of assigned field service calls, including but not limited to:o Proactive customer contact in order to properly identify machine faults;o Timely and accurate diagnosis and repair including computer connection/diagnosis with
machine to identify fault codes; able to interpret it
o Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in
order to facilitate accurate diagnosis; able to communicate with workers with training
o Accurate ordering of required parts and follow-up to ensure parts are received in order to
complete the assigned service work; time cards; what have done, job safety, put all
information in the system
o Accurate and timely service report submissions (includes time cards); providing information
on the repairs made on the machines, how long it took and information on the parts repaired
o Care and maintenance of assigned service vehicle and tools; to keep in good condition need
to clean after work
o Daily vehicle checks and CVOR log-books; checked if the vehicle is in the right conditions, and
the log-books are working properly
o Effective, open and frequent communication with dispatch and office; up to date; inform them
of my route, if necessary, they can give me other work that is next door.
- Responsible for the return of un-used parts upon the completion of field service work; once the work
possible so that the customer is not lost. * Performs other duties as assignedCORE COMPETENCIES:
- Exceptional customer service skills;
- Must possess excellent written and oral communication skills;
- Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
- Excellent time management skills;
- Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
- Red seal 421A mechanic licence
- Post-secondary diploma and/or relevant work experience required;
- Licensed Heavy Equipment Certification/license or equivalent.