Facility Security Architect and Operation Specialist
- Saint-Laurent, QC
- Permanent
- Temps-plein
- Supporting validation and prioritization of business demand with the relevant IS Service Manager and/or Global IS Domain Architect, including signing off on use case specifications
- Remaining current with new and emerging technology and industry practices, and bringing learning into ABB
- Working with users in projects and problem management to maintain, develop and deploy solutions/services for the business Deciding what is covered by available standard functionalities and where enhancements or workarounds are needed
- Supporting validation and prioritization of business demand with the relevant IS Service Manager and/or Global IS Domain Architect, including signing off on use case specifications
- Remaining current with new and emerging technology and industry practices, and bringing learning into ABB
- Working with users in projects and problem management to maintain, develop and deploy solutions/services for the business
- Ensuring that manuals are created to describe the operating procedures, and consulting on the installation of, or changes to, solutions/services
- Contributing to results-oriented work with Information Systems architectural domains for various business processes and enterprise technology
- Contributing to incident management to fight ticket volume by detecting and eliminating recurring defects, and supporting issue resolution to avoid negative impact on a project or service
- Supplying service managers with stakeholder information, and working with stakeholders regarding their expectations and requirements, in accordance with procedures and guidelines
- Level 3 support of end users and services within the environment
- 10 years of experience in IT infrastructure, working with servers, network and applications.
- University degree in Information Systems, Computer Science or similar or PMP Certification
- Excellent negotiation and presentation skills, with strong customer service mindset.
- Strong time management skills and flexibility necessary to handle periodic bursts of increased workload
- Excellent analytical skills, data analysis for requirements of the project work & deliverables
- A collaborative, solution-focused approach and strong written and spoken communication skills
- Women
- Indigenous Peoples
- Members of visible minorities
- Persons with disabilities