Traffic Coordinator, Casual

• Answer and respond to phone and email correspondence.
• Accurately enter job requests into scheduling software.
• Follow up with the client if the Dispatch Coordinator needs more details.
• Provide support for multiple traffic brands.
• Coordinate rental equipment with the Rentals Department.
• Coordinate drop-off and pick-up of AFADs with the Rentals Department.
• Coordinate with the client to receive the Traffic Management Plan (TMP).
• Coordinate non-supply cancellations.
• Track and coordinate the waitlist.
• In customer job number, add Premiums, Rentals, and Traffic Management Plan (TMP).
• Review Traffic Management Plans (TMP) to accurately fulfill traffic control requirements.
• Support After Hours Dispatchers, as required.

• Place employees into jobs and communicate necessary information to employees.
• Add premiums to jobs when employees are assigned to them.
• Support last-minute job placement through phone calls and emails when required.
• Provide essential information and correspondence to Area Managers.
• Coordinate with subcontractors for efficient job assignments.
• Receive calls from traffic personnel reporting absences.
• Accurately enter all absence details through the appropriate method.
• Enter vacation details into the Advanced Time Off and Paid Days form accurately, providing support as needed.
• Ensure the proper callback protocol is followed both with employees and via phone.
• Review weekend availability.
• Process time-off requests and sick days after approval from Area Managers.
• Review approved paid days and add corresponding activities.

• Extended Medical, Vision, and Dental benefits
• Competitive compensation package
• Paid vacation
• Access to a growing organization with lots of advancement opportunities

• Ability to work flexible hours as a casual worker based on business needs (vacation coverage, peak season support, etc.).

• Knowledge of Windows Office Applications including Word and Excel is required.

• Previous customer service and/or traffic control experience is an asset.
• Knowledge and understanding of Traffic Management Plans and the Traffic Control Manual for Work on Roadways developed by the Ministry of Transportation and Infrastructure is an asset.

• Strong problem solving and conflict management skills.

• Shifts worked during normal business hours (Monday to Friday from 7am to 5pm) will be in-office. Shifts worked outside of these hours, such as after hour or weekend coverage will be remote.

• Hours worked are are assigned on a causal basis, dependent on business needs and are not guaranteed. You will be providing support during peak periods as well as vacation and sick leave coverage.

The Universal Group