Project Manager/Leader - Senior

• Develop detailed project charters, integrated project plans, work packages, schedules, and communication plans, including obtaining required approvals.
• Create, manage, and execute assigned work packages within the overall project plan, ensuring completion of all deliverables, documentation, and reports.
• Manage multiple concurrent projects in alignment with organizational IT standards and PMI best practices.
• Participate in steering committees and stakeholder forums, providing accurate project and portfolio reporting to senior executives.

• Proactively manage stakeholder interests and expectations throughout the project lifecycle.
• Identify, assess, and mitigate project risks and issues; escalate to Project Sponsors and Portfolio teams with recommended mitigation strategies.
• Ensure project implementation plans do not negatively impact public safety operations.
• Coordinate closely with Public Safety Operations to align project timelines and delivery activities.

• Manage project budgets with a high level of fiscal control and accountability, including forecasting, variance analysis, and planned vs. actual reporting.
• Lead vendor engagements, negotiations, and delivery of multi-year contracts for warranty, maintenance, and support of public safety technologies (e.g., Computer Aided Dispatch systems).
• Ensure development and delivery of business cases and executive submissions for long-term support and maintenance approvals.
• Collaborate with Legal and Procurement teams to ensure organizational processes are followed and business interests are protected during contract establishment.

• Develop detailed business analysis documentation outlining problems, opportunities, and solution options.
• Support market scanning, procurement, planning, implementation, and project close-out activities.
• Prepare executive-level reports, briefing notes, and presentations.

• 10+ years of experience in Program and/or Project Management.
• Strong working knowledge of PMI methodologies and industry standards.
• Demonstrated experience managing all phases of the Software Development Lifecycle (SDLC) for large, complex IT projects.
• Proven ability to manage large project budgets, including estimates, forecasts, and reconciliation of actuals.
• Experience leading the development of project charters, integrated project plans, and governance artefacts.
• Demonstrated experience with Enterprise Content Management solutions.
• Proficiency with project management tools such as MS Project, Clarity/Planview, or equivalent.

• Experience with Public Safety Answering Point (PSAP) telecommunication systems, including:

• Communication Console Systems (CCS)
• Trunked Radio Systems
• Conventional Communication Solutions and associated backup systems
• Experience planning and implementing voice communication services in public safety environments.
• Experience implementing or replacing voice logging systems.
• Knowledge of backend technologies supporting radio and paging systems.
• Proven experience leading projects from market scanning and procurement through implementation and completion.
• Experience with Public Safety Radio Network (PSRN).

• Experience working with and leading large, multidisciplinary project teams.
• Strong ability to prepare and deliver project status updates and executive-level reports.
• Proven ability to manage scope, timelines, and stakeholder expectations across technical and non-technical audiences.
• Excellent written communication skills, including preparation of briefing notes, proposals, and executive presentations.
• Demonstrated leadership in resolving resourcing and interpersonal conflicts.
• Ability to work independently and make sound decisions with minimal supervision.
• Strong presentation and facilitation skills for senior management and stakeholders.

• Experience within the land ambulance sector and related stakeholders is considered an asset.
• Experience managing projects in 24x7 mission-critical or public safety environments.

LanceSoft