Customer Service Representative/Receptionist

• Provide excellent customer service through various communication channels, including in-person, phone, email, and chat.
• Accurately enter and update customer information in their database.
• Analyze customer inquiries and provide appropriate solutions or escalate issues as necessary.
• Communicate effectively with customers to understand their needs and offer tailored solutions.
• Assist in upselling products or services when appropriate to enhance customer satisfaction.
• Maintain a high level of professionalism and phone etiquette during all interactions.
• Collaborate with team members to improve processes and enhance the overall customer experience.

• Must have car. The work location is not accessible by public transport.
• Previous experience in customer service or data entry roles is preferred.
• Proficiency in English verbally and written
• Strong data entry skills with attention to detail and accuracy.
• Familiarity with sales techniques, including upselling strategies, is a plus.
• A proactive approach to problem-solving and the ability to analyze customer needs.
• Must be legally eligible to work in Canada and able to work full time hours as required by this position.

Staff Plus