Visitor Services Supervisor

Resorts of the Canadian Rockies Voir toutes les offres

Golden, BC
44.928-49.920 $ par an
Permanent
Temps-plein

Il y a 15 jours

Summary:You will work closely with the Visitor Services Manager to ensure employee productivity, engagement, and guest satisfaction are maximized. You will promote and encourage interdepartmental cooperation and communication to ensure customer service and the overall guest experience remain at an exceptional standard year-round.As a core Supervisor, you will provide consistent leadership, operational oversight, and frontline decision-making support for the Visitor Services team.Job Description:You will:

Carry out administrative tasks to ensure effective and efficient management of the Visitor Services team.
Provide day-to-day, hands-on supervision for Visitor Services Agents, including assisting the Manager with recruitment, scheduling, staff orientation, training, supervision, and task delegation.
Maintain a positive working relationship and open lines of communication with other Resort departments to ensure high levels of guest and employee satisfaction.
Be responsible for the smooth daily operation of the Visitor Services desks, assisting agents in meeting guest needs and resolving issues effectively.
Greet and assist guests in a manner that models exemplary conduct, professionalism, and enthusiasm for the resort experience.
Respond to guest complaints, feedback, and inquiries through ZOHO in a timely and professional manner.
Actively promote and support the mission, vision, and core values of Kicking Horse Mountain Resort.
Assist Visitor Services Agents with selling and promoting all KHMR/RCR products and services.
Maintain appropriate staffing levels in the absence of the Visitor Services Manager, based on visitation trends and budget guidelines.
Monitor and update employee payroll information through ADP Workforce.
Assist the Manager with the development and ongoing improvement of departmental training manuals.
Be proactive in reviewing, updating, and improving department procedures and guidelines.
Monitor daily sales activity and audit transactions and cash-outs to ensure accuracy; assist with transaction corrections as required.
Assist the Manager in authorizing and validating customer return and refund requests in accordance with policy.
Support the distribution of up-to-date in-resort marketing materials to departments and partners.
Comply with and promote all safety regulations to ensure a safe working environment and assist with keeping the department aligned with OH&S standards.
Assist with other duties as required.

You:

Have a minimum 2 years previous experience in a customer service, or retail supervisory role.
Are proficient and fluent in Microsoft Windows and Office programs (Outlook, Word, Excel).
Have previous experience using POS systems - an asset.
Have previous experience in the resort, tourism, hotel, or recreation industry - an asset.
Hold a post-secondary diploma, certificate, or degree in Sales, Business, Commerce, or related field - an asset.
Have previous experience in a mountain or resort setting - an asset.
Are an enthusiastic skier or snowboarder with a genuine passion for the mountain environment
Are able to work flexible hours, including weekends, evenings and holidays.
Are able to stand for extended periods of time.
Additional languages an asset.

A staff season's pass to the resort to enjoy downhill biking, hiking, and more.
Discounts on food, retail, golf, and hotels.
A competitive wage with seasonal accident insurance.
Pro-deals.
Staff events - meet great people who share a passion for the mountain lifestyle!

Compensation and Benefits:

Competitive salary: $44,928.00 - $49,920.00/year, dependent on experience
Participation in our comprehensive Group Benefits Program
Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
Join a fun and passionate team to share RCR mountain adventures with!

Interested? Please apply with your resume.We regret that only those applicants eligible to work in Canada without sponsorship may be considered for seasonal roles. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Kicking Horse Mountain Resort; however, only those candidates selected for an interview will be contacted.

Resorts of the Canadian Rockies

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