As a Fixed Term Flight Service Coordinator, you will be at the forefront of providing exceptional customer service and speedy turnarounds to a diverse range of customers, aircrafts, and crews. Your goal will be to provide top-notch fuel and services to commercial airline, corporate, and private aircraft, while tending to the unique needs of pilots, passengers, and other valued customers. Your success will depend on your unwavering commitment to delivering exceptional service, and your ability to be ready to exceed our clients' expectations 24/7.What We Offer:Work Environment – Work at our beautiful Fixed Base of OperationsFlexible Work Model – Structured rotational schedule, home after each shiftCompetitive CompensationFlexible Benefits Plan – Including medical and dental benefits that are both in effect from day onePaid VacationWellness Support – With 24/7 access to our Employee & Family Assistance ProgramYour Responsibilities:Responsible to take the flight set up information for the purpose of scheduling incoming aircraftAttend to the needs of pilots, passengers and other customers prior to, during and following up on flightsCoordinate all aircraft related services, such as hotel reservations, catering, fueling and power requirements, transportation of the crew, and general declarations for CustomsResponsible for general office duties such as answering the telephone, inputting information, doing a daily deposit, etcPerform other duties as required to maintain and enhance office efficiency and service to our customersEnsure the FBO facility is always prepared for customers visits; special requests from customers are set up and light cleaning dutiesMaintains cash drawer and accurately tracks expenses and credit card by taking customer payments and balancing the drawer dailyPerform other duties as required to maintain and enhance FBO efficiency for the customers and companyYour Skills:Excellent oral and written communicationMust have excellent customer service skills with proven ability to multi-task in high pressure situationsAbility to work well both indoors and outdoors in an FBO facility environmentAble to make operational decisions and support team membersComputer literacy is a requirement - experience with MS Word and Excel is preferredStrong ability to analyze problems and develop solutionsMust meet qualifications for Airport Red Pass, AVOP and have a valid Driver’s LicenseYour Experience:High School diploma requiredAviation industry experience considered an assetIrving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.Job Requirements - Work ExperienceJob Requirements - Education
