Geek Squad City - Technical Team Lead

• Must be flexible to support departmental operational needs.
• Primarily Monday to Friday, with flexibility to work weekends or afternoon shifts depending on workflow.

• Determine the daily workload for your team through reporting and physical observation.
• Assign tasks, monitor progress, and work alongside your team to ensure KPIs are met.
• Oversee and assist with diagnosing and repairing electronics, ensuring accuracy and compliance with industry standards.
• Support workstreams such as shipping, quality audits, detailing, product testing, billing, and store communications.

• Provide clear communication around expectations, timelines, and daily priorities.
• Train and support associates to ensure consistency and success in their roles.
• Offer ongoing feedback, coaching, and recognition to build a positive team environment.
• Share insights and collaborate with your Supervisor and fellow Team Leads to strengthen leadership alignment at GSC.

• Identify workflow and process gaps and recommend effective solutions.
• Assist in developing and implementing departmental SOPs, policies, and best practices.
• Support resolutions for technical, equipment, or process‑related issues.
• Maintain strong system knowledge, including Smarts and other GSC tools, to help reduce errors and improve throughput.

• Produce and review reports on productivity, quality, and other key performance metrics.
• Highlight trends, risks, and opportunities to support data‑driven decision‑making.
• Ensure all documentation and paperwork is completed accurately and on time.

• Maintain a clean, safe, and organized work area for associates and visitors.
• Follow 5S principles (Sort, Set in Place, Shine, Standardize, Sustain).
• Identify and escalate safety or security risks promptly.

• Minimum 2 years of experience repairing consumer electronics (laptops, desktops, tablets).
• Minimum 2 years in a service center or similar technical environment.
• Grade 12 or equivalent; technical education (Consumer Electronics Diploma, A+ Certification) is an asset.
• Strong technical knowledge of client unit processing: shipping, repairing, billing, quality control, data backup/recovery.
• Familiarity with 5S methodology and GSC systems such as Smarts and Microsoft applications.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to work well under pressure.
• Ability to lift up to 50 lbs unassisted.
• Previous leadership or customer service experience is an asset.

• Competitive compensation and benefits
• Employee discounts on amazing tech
• A fun, inclusive, and supportive team environment
• Opportunities for technical skill development and career growth
• A fast‑paced, hands‑on environment where your leadership truly makes an impact

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