Supervisor Supportive Housing

• Supervising the Supportive Housing Personal Support Workers, Companions (and in some cases other admin staff) in their daily activities, including general performance coaching and employee relations
• Acting as an initial point of contact for operational questions and/or day to day functionality
• Coordinating and overseeing program scheduling, including regular shifts, vacations and other scheduling requirements, monitoring staff availability and call-in’s
• Maintaining high levels of team work, integrity, and confidentiality among program staff, organizing staff daily huddle meetings
• Assisting with program staff events such as staff meetings, team activities, improvement initiatives and other team activities as required
• Providing coaching to other program staff members on general operational requirements including processes, procedures, software (e.g. Procura) and behavioural expectations
• Performing data entry into a scheduling database software where applicable
• Participating in various external meetings, discussions and/or committees (e.g. Emergency Management Committee)
• Ordering supplies for the program
• Assisting on the preparation of bi weekly payroll
• Maintaining petty cash for the program
• Organizing and reporting on various program audits, surveys, inspections and program communications
• Responding to, and finding solutions for, basic client issues (e.g. care plan inquiries, time changes, lost keys etc)
• Creating and distributing information packages to client’s and client’s family members
• Organizing elevators for client moves, tracking keys and security swipe cards
• Maintaining client files in an accurate and effective manner
• Maintaining all program level human resources files, documentation and organization forms
• Participating in basic union activities and pre-grievance discussions with staff
• Understanding and applying collective agreement requirements
• Working in collaboration other staff (e.g. IT, HR) to find solutions and resolve issues

• Delivering program level New Employee Orientation training, as well as re-training as needed
• Ensuring staff complete mandatory training requirements
• Working collaboratively with other staff to document completed training courses
• Other corporate and/or program training duties as required

• Coordinating the collection and reporting of key program data indicators, as well as the generation and distribution of various reports, trend analysis, and other information as required or requested

• Regularly demonstrates our mission, vision and values:
• Support compassionate care, faith and diversity
• Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
• Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, safe, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving, possess logic and analytical thinking
• Skilled at thinking about creative solutions to complex problems
• Solid team-based approach to every day work activities
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Proven ability to pay close attention to details
• Ability to work in a fast-paced environment, to meet critical deadlines
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used (including but not limited to Procura and HPG)

• College level degree in Office Admin, Business Admin, or Medical Admin OR relevant and related work experience, required
• 1-3 years of previous experience in a similar role, required
• Previous Supervisory experience, preferred
• Previous PSW, Social Work, or Community Support experience, an asset
• Experience in post acute, retirement home, LTC or other healthcare setting, preferred
• Experience or training in mental health, gentle persuasion approach or similar, preferred
• Intermediate knowledge of MS Office (Excel, Word, PowerPoint), required
• Previous experience using scheduling programs (e.g. Procura), preferred
• Knowledge of medical terminology, preferred
• Knowledge of Employment Standards Act and other applicable legislation, preferred
• Previous experience with an on-line training platform, an asset
• Previous union environment experience, an asset

St. Joseph’s Home Care