Vice President, Operations & Business Management

• Implementation of a structured Business Management framework.
• Establishment of a harmonized, company-wide process landscape.
• Review of all core and supporting processes for:

• Efficiency
• Control gaps
• Operational breakpoints
• Redundancies
• Redesign or full re-engineering of processes where required.
• Documentation of:

• Process descriptions
• Process flows
• Workflows
• Control points
• Ongoing workflow optimization.
• Establishment and enforcement of Process Governance in coordination with:

• Chief Risk Officer
• Risk Management
• Ensuring ongoing compliance with OSFI governance expectations and internal control standards.

• Establish and lead the Project Management Office (PMO).
• Support as Project Management Officer for projects that are led directly by CEO or CFO / CRO
• Central coordination of all company projects (Program & Portfolio Management):

• Portfolio-level oversight of all company projects.
• Alignment of project prioritization with corporate strategy.
• Monitoring of interdependencies, resource allocation, and risk concentration.
• Ensuring strategic coherence across initiatives.
• Consolidated reporting of program status to CEO
• Act as:

• Project Sponsor support for senior management-led initiatives.
• Project Lead for initiatives not anchored directly within Senior Management.
• Ensure adherence to approved methodologies:

• Classical (Waterfall)
• Agile
• Hybrid approaches
• Enforce structured documentation, milestone tracking, risk tracking, and reporting standards.

• End-to-end responsibility for Transaction Processing activities, including:

• Review, validation, and correction of bordereaux statements, including:

• Identification and correction of inconsistencies.
• Direct communication with business partners where adjustments are required or with Sales if external business partners are to be contacted
• Management and active reduction of Unallocated Cash balances.
• Monitoring and reporting of financial operational KPIs under CFO responsibility.
• Cheque Processing:

• Preparation and dispatching of cheques to the outsourced processing provider.
• Oversight of reconciliation and bank clearing processes.
• Coordination with Finance regarding:

• Changes to bank signing authorities.
• Banking mandates and operational banking matters.
• Continuous improvement of transaction accuracy, timeliness, and transparency.

• Oversight of general office operations including:

• Facility management
• Vendor relationships & License Management
• Office supplies and equipment procurement
• Courier and shipment coordination
• Office budget management and cost control.
• Supervision and mentoring of Operations team members.
• Maintenance of a productive, compliant, and secure office environment.

• College diploma or Bachelor’s degree in business administration, information technology, or a related field.
• Experience in MGA or insurance-industry preferred.
• 5+ years of leadership experience, including leadership of managers.
• Experience in business management, with a strong expertise in process improvement and design.
• Background in regulatory process requirements and governance, OSFI in particular
• Experience in (agile) IT-project-management with an understanding of IT Architecture, roles: product ownership vs. business analyst vs. technical / IT-side.
• Strategic Approaches: Capability to analyze complex data and apply insights to improve efficiency and reduce costs.
• Financial Acumen: Experience with vendor negotiations and management, budgeting, forecasting, and expense control.
• Ability to work with all levels of the organization while maintaining a high level of professionalism and confidentiality.
• Strong interpersonal skills, with the ability to foster teamwork, collaboration, and a positive office culture.
• Excellent organizational and time-management skills, with the ability to prioritize tasks effectively and shift priorities as needed by the business.
• Ability to provide and receive constructive feedback.
• Working knowledge of Visio, SharePoint, Microsoft Dynamics.
• Strong business acumen.
• Flexibility to coordinate across multiple time zones (Canada and UK).

• Competitive Base Salary including annual bonus plan
• Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
• Location is a combination of remote work from home and from our head office in the heart of Toronto’s Financial District

ARAG Legal Solutions Inc