
IT Systems Manager
- Ontario
- Permanent
- Temps-plein
- Provide advanced desktop support to project staff, resolving hardware and software issues with a focus on minimal downtime.
- Manage and maintain IT infrastructure for construction project sites, including network devices, software applications, and production copiers.
- Implement and oversee cybersecurity measures to protect data and IT assets on project sites.
- Coordinate with project managers and team members to identify and address IT needs, ensuring seamless technology integration with construction processes.
- Administer and support field applications and construction management software.
- Lead the setup and configuration of new IT systems and infrastructure for project offices and sites, including networking, boardroom equipment, production copiers, and workstation connectivity.
- Develop and maintain documentation for system processes, network diagrams, and IT inventory or asset reporting.
- Provide training and guidance to project staff on IT systems and best practices.
- Oversee asset management, including procurement, deployment, and lifecycle management of IT hardware and software.
- Manage user access and permissions for project-related IT systems.
- Participate in planning meetings and collaborate with external vendors and IT service providers.
- Hands-on work with Microsoft 365, including mailbox management, user provisioning, SharePoint services, and Teams, ensuring effective collaboration and communication within the project team.
- Coordinate with joint venture (JV) partners to ensure adherence to shared processes and procedures, facilitating smooth and consistent IT operations across collaborating entities.
- Stay abreast of technological advancements and recommend improvements to IT infrastructure and systems.
- Develop and enforce IT policies and procedures to ensure compliance with organizational standards and regulatory requirements.
- Monitor and analyze system performance to proactively identify and resolve potential issues.
- Oversee disaster recovery planning and implementation to ensure business continuity in the event of system failures or other disruptions.
- Budget management for IT expenditures, including forecasting and tracking costs for hardware, software, and services.
- Mentor and lead the IT team, providing direction, support, and development opportunities to ensure high performance and job satisfaction.
- Evaluate and implement new technologies to improve efficiency, productivity, and competitiveness of project operations.
- Experience with budget management for IT expenditures, including forecasting and tracking costs.
- Experience in leading and mentoring IT teams, providing direction, support, and development opportunities.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities and projects simultaneously.
- Proven ability to stay current with technological advancements and apply this knowledge to improve IT infrastructure and systems.
- Experience with disaster recovery planning and implementation to ensure business continuity in the event of system failures or other disruptions.
- Strong vendor management skills, with experience in negotiating contracts and managing relationships with external IT service providers.
- Strong knowledge of desktop support, network administration, and troubleshooting.
- Proven ability to manage IT projects, including planning, implementation, and monitoring.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Minimum 7 years of experience in system support or a similar role, preferably in a construction or project-based environment.
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Possession of any Microsoft certification related to desktop or system administration, such as Microsoft Certified: Modern Desktop Administrator Associate, or Microsoft 365 Certified is highly preferred.
- Additional certifications in system support or network administration are a plus.
- Knowledge of cybersecurity best practices and concepts is a plus.
- Experience with construction management software and project management tools.
- Familiarity with Microsoft 365 administration, Active Directory, and cloud services, with hands-on experience managing mailboxes, user provisioning, SharePoint services, and Teams.