Intake & Transition Worker

• Serve as the primary contact for MTCU referrals from hospital social work teams (including inpatient units and emergency departments), as well as community-based referral sources
• Receive, review, and triage referrals to assess eligibility, urgency, and appropriateness in collaboration with clinical and program leadership
• Communicate clearly and promptly with referral sources regarding admission decisions, waitlists, and next steps
• Coordinate intake processes, including gathering relevant documentation, consent, background information, and verifying accuracy of information
• Facilitate smooth admissions by preparing residents for entry into the unit and orienting them to the MTCU environment, expectations, and supports

• Support newly admitted residents to connect with the interdisciplinary care team
• Provide early engagement, orientation, and brief support to help residents understand available services and begin goal-setting
• Identify immediate needs and risks during intake and transition periods, escalating concerns to appropriate clinical or supervisory staff
• Support continuity of care during transitions into the unit from hospital or community settings

• Support residents who leave the MTCU prior to securing permanent housing by connecting them with appropriate housing, medical, and community-based supports in collaboration with the case worker
• Provide short-term transition planning, referrals, and system navigation to reduce gaps in care and housing pathways
• Coordinate with internal teams and external partners to support continuity during planned or unplanned exits

• Act as a key connector between the MTCU and other Siloam Mission programs and services, supporting referrals and warm handoffs within the organization
• Maintain strong working relationships with hospital social workers, community agencies, housing providers, and internal stakeholders
• Participate in interdisciplinary team meetings, care conferences, and program planning discussions as required
• Share relevant resident information explicitly in accordance with consent, privacy legislation, and organizational policies

• Provide brief, time-limited casework support as needed
• Offer harm reduction education and support aligned with resident readiness and organizational practice
• Identify and respond to mental health crises or safety concerns in collaboration with clinical staff and external crisis services
• Utilize trauma-informed, de-escalation, and non-punitive approaches when responding to distress or crisis
• Recognize personal limits and seek supervisory or clinical support as needed

• Complete timely, accurate, and objective documentation related to intake, referrals, transitions, and resident interactions
• Maintain electronic and paper records in accordance with departmental procedures
• Track and report intake, referral, and transition data as required for program monitoring and funding
• Attend and participate in department and organizational meetings, training, and professional development
• Support leadership to improve operational policies and procedures
• Perform other related duties as assigned

• Completion of a diploma/degree in a health or human service field e.g. social work, psychology; a combination of education and experience may be considered
• Certification in or demonstrated knowledge of NVCI (Nonviolent Crisis Intervention), ASIST (Applied Suicide Intervention Skills Training), CPR/First Aid, Mental Health First Aid (MHFA)
• Experience working with individuals experiencing homelessness, complex health needs, mental health challenges, and/or substance use
• Demonstrated experience in intake, assessment, system navigation, or care coordination
• Familiarity with hospital discharge planning, community referrals, and housing pathways is an asset
• Training or experience in trauma-informed care, harm reduction, crisis response, Motivational Interviewing, or related approaches is an asset
• Valid Class 5F driver’s license, acceptable driver’s abstract, and reliable vehicle required
• Lived experience an asset

• Strong knowledge of community resources related to homelessness, poverty, health, mental health, and substance use
• Knowledge of community and housing resources and referral pathways
• Demonstrated commitment to harm reduction, trauma-informed, anti-oppressive, anti-racist, and culturally safe practices
• Understanding of Indigenous history, colonization and its impacts on Indigenous peoples
• Exceptional interpersonal, verbal and written communication skills
• Outstanding relationship-building skills and strong active listening abilities to effectively understand and respond to client needs
• Strong de-escalation, mediation, critical thinking, and problem-solving abilities
• Outstanding attention to detail, organizational and time management skills
• Skilled at prioritizing and multitasking
• Exceptional documentation skills
• High level of integrity, confidentiality, and accountability
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Ability to collaborate and coordinate effectively with multiple departments and functions to support client-centered outcomes
• Ability to work effectively in high-change change environments with patience and resilience
• Demonstrated ability to analyze and measure system performance and commitment to continuous improvement
• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Building professional and respectful relationships with residents
• Collaborate closely with MTCU interdisciplinary team members
• Work in partnership with hospital social work teams, community agencies, and housing providers
• Liaise with internal Siloam Mission programs to support coordinated care and service access

• Hours of Work: 10:30 a.m. – 9:00 p.m. rotational schedule (4 days on, 4 days off) averaging 80 hours biweekly
• May be required to transport residents to appointments or services in personal vehicle
• Work may involve exposure to substance use, mental health crises, medical needs, and emotionally demanding situations
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members

• Provides a safe environment by ensuring adherence to Workplace Safety and Health Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures
• Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility’s Fire, Disaster and Evacuation Plan
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings

• The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Check information please visit
• The successful candidate must provide a satisfactory Adult Abuse Registry check. To obtain an Adult Abuse Registry application please visit: Province of Manitoba | Families | Adult and Child Abuse Registry (gov.mb.ca)

Siloam Mission