Account Manager

Montréal, QC
60.000-70.000 $ par an
Permanent
Temps-plein

Il y a 11 heures

Job Category: Client ManagementJob Description:Location: Montreal, Canada (Hybrid)In this position, you'll be based in the Montreal office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 9:00am-5:00pm. Find out more about our culture of flexible working atWe give you a world of potentialComputershare Global Capital Markets is built on a foundation of “Trust Makes it Work” - expertise, relationships, and innovation you can trust. When you join this dynamic team as a Professional- Global Transaction Unit you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals.Do you bring trusted experience to Computershare Corporate Trust? Do your strengths consist of a passion for numbers with high attention to detail and accuracy, excellent verbal, written, and interpersonal communication skills, ability to independently perform tasks within the operations line of business?Interested? Keep on reading to find out more about what you'll be doing, and the type of person that we're looking for.A role you will loveIn this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.Other roles and responsibilities include, but are not limited to:

Manage and own overall responsibility of client day to day relationship and act as main point of contact for clients and their key stakeholders for ongoing plan administration - and operational requirements.
Ensuring client requests are monitored and prioritized correctly including monitoring service levels and client satisfaction, reporting on client status and checking quality and completeness of client requests before they are executed.
Overall Subject Matter Expert for clients, plans, product and process, in-depth technical understanding of the system processes.
Form first level of escalation for client and internal stakeholders. Act immediately on client risks and ensure business key stakeholders and direct superior are aware of major client issues as well as client escalations. Initiate required mitigation steps and monitor progress accordingly.
Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests.
Host and support regular client meetings to review service/project delivery status and event planning. Provide suggestions for operational improvements / efficiencies. Coordinate participation of other internal parties for these meetings according to needs.
Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services).
Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders to set up the system configuration and underlying processes.
Liaise with Relationship Managers on strategic changes to clients, influence commercials based on operational impacts and provide management statistical data to support the operational health of the clients.
Partnering with Relationship Management to influence strategic and commercial impacts to the client portfolio.

What will you bring to the role?We are looking for somebody with great communication and technical skills, alongside the ability to build collaborative and effective working relationships with people based in locations across the world. New thinking and great ideas are vital to our culture of growth, and we'll make sure you have the support to be a driving force for change.Rewards designed for youEmployee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.Save for Your Future. We will support you along your retirement savings journey.Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.Compensation. The base pay range for this role is $60,000-$70,000 CAD. This base pay range is specific to these locations and may not be applicable to other locations.Expected application deadline: 20th April 2026About Us:A company to be proud ofWe're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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