You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Ignite your leadership potential and drive excellence in the fast-paced world of Insurance Operations. We’re looking for a highly motivated individual to join our team. As the Manager of New Business and Underwriting, you’ll lead a talented group of Team Leaders, Underwriters and Administration team members to service excellence, elevating service quality and operational efficiency. Your strategic vision, innovation and passion for excellence will be the catalysts for continuous improvement. In this role, you’ll not only shape the success of the New Business & Underwriting teams but also play a crucial part in enhancing the advisor and client experience.What will you do?Provide strong leadership to underwriters in their service delivery and development, and expert guidance on large and complex cases including escalationsUsing lean management concepts and methodology, develop and implement strategies and processes to improve efficiency, accuracy and client experienceDrive excellence in new business and underwriting operations by actively monitoring performance against service metricsEmpower team leaders and members with proactive guidance to swiftly resolve challenges and escalationsLeverage data-driven insights to optimize capacity planning and demand forecastingCultivate leadership talent through targeted, timely coaching and constructive feedback to enhance team competenciesForge robust relationships with internal and external stakeholders through engaging interactions and impactful presentationsExpertly navigate and resolve complex situations by partnering closely with distribution channels and advisorsDevelop, implement, and monitor internal controls and governance of common and consistent practices across Underwriting and OperationsOversee the successful maintenance of SLF Corporate requirements (ie: internal/external audits, business continuity, fraud risk assessments)What do you need to succeed?Highly developed leadership skills for motivating, coaching and training underwriters, developing high performing talent and managing overall performanceSharp problem-solver who develops innovative solutionsStrategic thinker who can align underwriting and operational strategies with broader business goalsSkill in making sound underwriting decisions based on data analysis and risk evaluationHighly organized with a talent for managing multiple priorities seamlesslyAbility to interpret, assimilate and apply numerous guidelines, reports and data to set and manage prioritiesPersuasive communicator with excellent negotiation skills, both written and verbalThrives in dynamic environments and adapts easily to changeWillingness to pursue underwriting education and/or a professional underwriting backgroundCapability to plan, execute and oversee multiple projects simultaneouslyIn-depth knowledge of Individual Insurance products, processes, and servicesMinimum 5 years experience in Life, Critical Illness and Personal Health Insurance products (asset)As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position includes managing both French and English-speaking staff (Quebec and outside Quebec) and providing daily support to the team.Unique Requirements:Some travel may be required as teams are located in Toronto, Waterloo and MontrealWhat’s in it for you?A collaborative and inclusive cultureFlexible hybrid work model including meaningful in-office at at-home daysA dynamic environment that thrives on open communication, shared ideas and collective problem-solvingUnited core values, supporting each other’s development while celebrating our shared successesPension, stock and savings programs to help build and enhance your future financial securityWork and professional development that is united by our Purpose: Helping Clients achieve lifetime financial security and live healthier lives#LI-MC1 #LI-HybridThe Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 78,000/78 000 - 128,000/128 000Job Category: Underwriting - IndividualPosting End Date: 20/08/2025
