General Manager

• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives
• Establish and communicate clear standards of performance and budgets for each business unit and/or client account
• Effectively enforce project and performance standards to ensure high quality of customer satisfaction
• Supervise and manage project work to comply with assigned deadlines/schedule
• Manage and monitor sales and project managers to be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client's wellbeing
• Conduct regular one-on-one meetings with managers to review key deliverables and actual performance relative to projected expectations
• Lead periodic team performance meetings to increase productivity, engage and monitor moral of staff/crews
• Maintain involvement in the communication process with home and business owners, insurance adjusters, engineers, sub-contractors, and other possible vendors
• Resolve operating problems and difficulties, and authorize operational procedures within span of control
• Provide advice, guidance, and direction to managers and staff to support employee success
• Orient new employees to the company, related values and expectations, and ongoing training and support as needed
• Orient new employees to the company, related values and expectations, and ongoing training and support as needed
• Foster engagement with staff/crews by holding events, meetings, activities to recognize achievements and plan business objectives
• Ensure periodic floor/office maintenance is completed in accordance to budget

• Manage assigned accounts and corporate sales initiatives with select vendors
• Establish a proactive customer service environment through effective planning, clear definition of expectations, frequent measurement, and regular feedback
• Establish a higher standard of excellence by committing to one hour responses to telephone calls and effective 24 hour response to customer complaints and requests
• Ensure professional ServiceMaster presence in public with clean and presentable uniforms, vehicles, and equipment
• Visit all new accounts within one month of start-up to ensure customer satisfaction
• Commit to exceed quality performance standards on each client account

• Manage departmental budgets including labour, supplies and equipment
• Approve departmental payroll and reconcile labour costs with budgeted forecasts
• Maintain current customer and employee database and review every 6 months
• Oversee and maintain company policy, procedures and forms
• Monitor and validate accuracy of billing and invoicing information, and ensure collections targets are being met by the accounts staff
• Oversee recruitment, hiring, progressive discipline, and terminations of employees
• Verify purchases made have prior approval as per established procedures
• Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates
• Prepare annual business unit operating budgets and business plans
• Perform other duties as may be assigned.

• Strong communication skills both written and verbal
• Excellent leadership and effective decision making skills
• Ability to engage, motivate and develop staff/crew to produce high levels of productivity
• Highly organized with attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Team player that fosters team-based learning

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability - treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect - treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus - effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work - manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving - develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards - sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork - contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

ServiceMaster Restore