HVAC Customer Service Coordinator

Johnson Controls

  • London, ON
  • Permanent
  • Temps-plein
  • Il y a 18 jours
Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional well-being.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks away!Here's what we have to offer
  • Competitive pay. Commission/bonus plan (Optional).
  • Paid vacation, holidays, and sick time.
  • Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
  • Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).
  • Company vehicle, tools, and equipment provided to complete all jobs.
  • Scheduling and management support.
What you will doDaily:
  • Manage emails
Weekly:
  • Send out the Pre-Job Checklist, Leader Observation, and Near Miss metrics to the Service Manager. Located on the BESafe Analytics Dashboard
  • How to Navigate BESafe Analytics
  • Send out on-call reminders
  • Generate on-call activities
  • Check Thematic (NPS) – Follow-up with Service Manager
  • Understand NPS
  • CSA/CSR Call
  • Follow up on any open Connected Chiller Setup and inform the Team Lead or Service Manager
Monthly:
  • Toolbox Safety Training (Ensure branch is 100% safety compliance)
  • Inventory Physical Inventory Management Policy and HVAC Service
Quarterly:
  • Review individual Goals and Progress to Plan in Workday
  • Inventory Transactions
  • Service Manager Business review
  • Building Solution North America All Hands Quarterly Meeting
  • Local Townhall Meeting
Semi-Annually:
  • Work with CRC to Schedule Van Inspections
Yearly:
  • Create the on-call list for the year for more information
  • Annual Safety Training
  • Ethics Training
  • Ensure Licenses are up to date
As Needed:
  • Parts Ordering/PO Creation Support
  • Aid and visit: Inventory and Material Management
  • Parts ordering for quoted jobs and SSVs
  • Maintain Customer Bill to Account Information
  • The CSC will update the Special Handling field with the date the parts were
  • ordered
  • Update the on-call list.
  • Subcontract paperwork
  • Supply Chain Finance
  • Various Report Tracking
  • Under eGRP Tool Documents is a Process Document and a Recorded Training
  • Ensure Specialty tools have been returned
  • Request and Send out Certificates of Insurance (COI)
  • Pull necessary permits
  • Vendor Set-up
  • Global Preferred Supplier List
  • Fleet
  • Uniforms
What we look forRequired
  • Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two to five years of industry experience managing or supporting operations teams and/or scheduling.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based on financial impact to desired business goals.
  • Able to influence diverse teams to accomplish tasks/goals.
  • Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.#LI-OnsiteJohnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls