HVAC Customer Service Coordinator
Johnson Controls
- London, ON
- Permanent
- Temps-plein
- Competitive pay. Commission/bonus plan (Optional).
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
- Company vehicle, tools, and equipment provided to complete all jobs.
- Scheduling and management support.
- Manage emails
- Send out the Pre-Job Checklist, Leader Observation, and Near Miss metrics to the Service Manager. Located on the BESafe Analytics Dashboard
- How to Navigate BESafe Analytics
- Send out on-call reminders
- Generate on-call activities
- Check Thematic (NPS) – Follow-up with Service Manager
- Understand NPS
- CSA/CSR Call
- Follow up on any open Connected Chiller Setup and inform the Team Lead or Service Manager
- Toolbox Safety Training (Ensure branch is 100% safety compliance)
- Inventory Physical Inventory Management Policy and HVAC Service
- Review individual Goals and Progress to Plan in Workday
- Inventory Transactions
- Service Manager Business review
- Building Solution North America All Hands Quarterly Meeting
- Local Townhall Meeting
- Work with CRC to Schedule Van Inspections
- Create the on-call list for the year for more information
- Annual Safety Training
- Ethics Training
- Ensure Licenses are up to date
- Parts Ordering/PO Creation Support
- Aid and visit: Inventory and Material Management
- Parts ordering for quoted jobs and SSVs
- Maintain Customer Bill to Account Information
- The CSC will update the Special Handling field with the date the parts were
- ordered
- Update the on-call list.
- Subcontract paperwork
- Supply Chain Finance
- Various Report Tracking
- Under eGRP Tool Documents is a Process Document and a Recorded Training
- Ensure Specialty tools have been returned
- Request and Send out Certificates of Insurance (COI)
- Pull necessary permits
- Vendor Set-up
- Global Preferred Supplier List
- Fleet
- Uniforms
- Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of two to five years of industry experience managing or supporting operations teams and/or scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based on financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
- Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.