Customer Service Representative (Bilingualism Preferred) - 12 Month Contract - Ottawa
Ontario Medical Supply Voir toutes les offres
- Ottawa, ON
- 21,00-21,50 $ par heure
- Permanent
- Temps-plein
Location: Ontario Medical Supply. - Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)
No. of Positions: 1
ATR: #5007
Type: Full Time, Contract (Maternity Leave Coverage)
Salary: $21 - $21.50/hrThis job posting is for an existing vacancyJob Responsibilities:-Process client orders received by phone, email or fax, for service, equipment, supplies and pharmaceuticals, including equipment rentals.
-Attend to clients, and resolve client concerns by phone, email, and in-person.
-Identify and action opportunities to improve client service.
-Review, identify and resolve error entries in the Dashboard.
-Create/maintain client contact, customer cards and validate information with customers as required.
-Generate various reporting for internal service team.
-Review and action various reports such as backorders, onhold, assembly kit, entered rentals, failed delivery, cross reference and others.
-Meet pre-established KPI goals.
-Record service orders (disposition) upon completion.
-Provide assistance in ensuring rental equipment is returned.
-Process inventory orders as needed.
-Prepare parts requests and conduct follow-up as needed.
-Participate in a weekly rotation for shifts and weekend coverage.
-Perform duties as assigned.Qualifications:-Minimum 1 years' experience with administrative procedures and office duties.
-Minimum 1 year in customer service role.
-Proficient with Microsoft Office - including Excel, Word and Outlook.
-Proficient with ERP systems, Pronto preferred.
-Completion of Post- Secondary Education in an Administrative or related field of study is an assetSKILLS:
-Strong interpersonal and communication skills (both verbally and in writing).
-Bilingual (French/English) is strongly preferred.
-Strong initiative and ability to work proficiently in a team environment as well as independently.
-Ability to manage time, remain organized and prioritize work.
-Enthusiastic, dependable and action oriented, with willingness to learn and improve existing skill set.
-Commitment to deliver excellent internal and external customer service.Human Resources:While we thank you for your interest, only select applicants will be contacted regarding the position.Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.AI will be used in the recruitment process.CompanyOMS / Royal DrugsLocationOttawaOpening DateMar 13, 2026Closing DateApr 13, 2026RequirementsType Description Status
A&AODA Accessibility & AODA Acknowledment Required within 30 days after job starts
DP - 10 LHIN Order Desk Required within 30 days after job starts
EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts
EO-1 General Orientation (Phase 1) Required within 30 days after job starts
WHMIS WHMIS 2015 Required within 30 days after job starts
WPVH Workplace Violence and Harassment Required within 30 days after job starts