Process Lead Architect, Customer Service Management

Deloitte Voir toutes les offres

  • Canada
  • 80.000-138.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 22 jours
We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesReject All Cookies Accept All CookiesSearch JobsSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: Process Lead Architect, Customer Service ManagementPosting Start Date: 12/12/25Job Description:--What will your typical day look like?Our Solution Architects are leaders in our service and delivery excellence organization. They are doers, and leaders who roll up their sleeves to help our clients and teams design world class, scalable, thoughtful solutions.
You can expect to work in a highly collaborative, diverse team environment. A typical day could include a combination of client delivery, facilitating client workshops and presentations, developing points of view and thought leadership and coaching and developing junior resources.
You will stay current on the ServiceNow platform including the advancements ServiceNow is making into its Customer Relationship Management, Customer Service Management and Field Service Management Capability.
You are expected to design reusable, standardized components as a matter of course and to package solutions thoughtfully.About the teamAt Deloitte, we are helping enterprises digitally transform and deliver world class Service Experiences for their Customers, Citizens, Employees, Partners and other stakeholders. Our team includes over 200 dedicated, highly certified team members in Canada helping our clients imagine, deliver and run their future organizations.Enough about us, let's talk about you
  • Curious about emerging technology and passionate about modernizing legacy service experiences to be more autonomous and digitally enabled
  • Proven ability to design scalable, secure, and high-performing CRM architectures that align with business objectives and technology strategies
  • Hands on experience with ServiceNow, Salesforce and/or Microsoft Dynamics considered an asset
  • 5+ years of experience, ideally in a solution architect function
  • Strong communication, written and verbal skills
  • Eligible for Government of Canada Security Clearance
Total RewardsThe salary range for this position is $80,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Apply nowStartPlease wait...Get connectedServicesIndustriesCareersLegalConnect© 2024. See Terms of Use for more information. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about to learn more about our global network of member firms.×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:
  • "route" is used for session stickiness
  • "careerSiteCompanyId" is used to send the request to the correct data center
  • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
  • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Functional CookiesThese cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.Show More DetailsFunctional Cookies Provider Description Enabled
YouTubeYouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.Advertising CookiesThese cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.Show More DetailsAdvertising Cookies Provider Description Enabled
LinkedInLinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.AddThisGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Deloitte