Business and Performance Analyst

• Compose, finalize, and monitor all external correspondence between Metrolinx and TTC, including commercial letters and briefing materials.
• Prepare and present progress reports and updates on LRT-related issues to senior management, including department heads and executives.
• Liaise with department heads to ensure contractual changes are accurately reflected in TTC's standard operating procedures and departmental plans.
• Establish formal documentation methods to safeguard data integrity, records management, and institutional knowledge.
• Assist Operations Coordinators with the technical writing of departmental plans (e.g., Resource Management Plan, Operator Communication Plan, Fare Revenue Protection Plan) as contractually required by Metrolinx.
• Document business processes and develop procedures across TTC business units, including quality management, contract administration, and variation analysis.
• Create process flowcharts, standard operating procedures (SOPs), and policies for new and existing operational and administrative processes in collaboration with stakeholders and support their implementation.
• Lead or support QMS activities such as document control, change management, non-conformance resolution, and corrective actions.
• Design report templates and collaborate with system owners to enable access to system data for TTC reporting needs.
• Apply advanced statistical models and algorithms for trend analysis, root cause identification, and corrective action planning. Interpret results using both quantitative and qualitative methods.
• Prepare progress reports, KPIs, presentations, and analytical summaries for senior management using integrated data analysis.
• Analyze program data to identify areas for improvement, recommend corrective actions, and support implementation of efficiency initiatives.
• Liaise with the Metrolinx Project Scheduler to validate TTC milestones and update internal schedules accordingly.
• Develop process maps for all operational and functional areas within LRT Operations.
• Maintain and update RACI matrices, ensuring stakeholder accountability.

• Apply analytical skills
• Communicate in a variety of mediums
• Create and deliver presentations in various formats
• Create, document, and manage information and records
• Demonstrate appropriate and effective interpersonal communications through various media
• Engage in organizational development

• Completion of a university degree in a related discipline such as Business Administration, Journalism, Communications, or Engineering. A combination of education, training, and experience is deemed equivalent will also be considered.
• Practical experience utilizing Power BI systems or other data visualization and reporting systems
• Demonstrated experience with, or the ability to quickly interpret, complex contractual documents such as Operating & Maintenance Agreements and Project Agreements.
• Proven experience in documentation and process design techniques.
• Familiarity with process improvement and project management methodologies.
• Advanced working knowledge of personal computer applications, including Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Project, Microsoft Visio.
• Strong track record in planning and conducting research and reviews.
• Experience preparing assessment reports, business proposals, and cost-benefit analyses.
• Ability to work collaboratively on the development and implementation of large, complex operational concepts.

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive benefits package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Toronto Transit Commission