Reservations Manager

  • Vancouver, BC
  • 65.000-70.000 $ par an
  • Permanent
  • Temps-plein
  • Il y a 23 jours
Description:Hyatt Vancouver Downtown Alberni | Soon to be Park Hyatt | Vancouver, BCJoin us in shaping the future of luxury hospitality!Located in the heart of Vancouver’s luxe shopping and nightlife hub, Hyatt Vancouver Downtown Alberni is a premier destination where timeless elegance blends seamlessly with contemporary sophistication. As we embark on a multi-million-dollar transformation in preparation for our rebranding to the prestigious Park Hyatt brand in 2026, Hyatt Vancouver Downtown Alberni is seeking a highly motivated and detail-oriented Reservations Manager to join our esteemed team and play a key role in shaping the first impression our guests receive.WHy hyatt? Because you deserve to work somewhere exceptional.We are in the business of care, you can expect a career that grows with you plus:· Extended Health Benefits for you and your dependents and paid medical days.· Employer RRSP Matching Contributions.· Discounts at our on-site Spa Services and Spa Products.· Tuition reimbursement program and career development program, Leading@Hyatt.· Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.· Wellbeing Programs such as HeadspaceABOUT THE ROLEThe Reservations Manager is responsible for the day-to-day operations of the Reservations department, ensuring smooth and efficient processes that align with our luxury service standards. This position reports directly to the Director of Operations, with a dotted-line reporting relationship to the Area Director of Revenue Management.This role is ideal for a hospitality professional who thrives in a dynamic, luxury-driven environment and is passionate about delivering exceptional guest experiences through seamless and strategic reservation management.Salary Range: $65,000/year - $70,000/yearKey Responsibilities:· Manage the daily operations of the Reservations Department, ensuring efficiency, accuracy, and adherence to luxury service standards· Administer luxury consortia programs, oversee Revinate RezForce, and handle all aspects of the group reservations process· Maintain accurate rate structures and configurations in the Property Management System (PMS)· Oversee all aspects of the reservations process, ensuring accuracy, efficiency, and adherence to the hotel’s service standards· Collaborate with the Revenue Team by managing rooms and rate availability; perform regular rate audits and extract data to build strategic revenue reports· Communicate regularly with Front Office and Sales departments concerning sales strategy and house status· Serve as the key liaison between Sales, Front Office, and Revenue to ensure smooth guest experiences and optimize occupancyVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Qualifications:
  • 2-3 years of progressive experience in reservations, revenue management or front office operations
  • Proficiency in PMS and Reservations Systems (Opera Cloud and Reserve experience preferred)
  • Strong analytical skills with the ability to interpret and drive strategic decisions
  • Excellent communication and organizational skills
  • Problem-solving capabilities and attention to detail
  • A proactive mindset with a passion for delivering excellence in guest service
  • Professional demeanor and interpersonal skills aligned with a luxury hospitality brand

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